- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
- Enjoy hobbies that combine physical activity with outdoor exploration
- Travelling and visiting family and friends
- Cooking and spending time with loved ones
- Video Gaming
- Music
Serah Katu
Auckland
Summary
Offering excellent customer service and communication skills, ready to learn and grow in financial services environment. Brings solid understanding of customer needs and ability to handle inquiries effectively. Ready to use and develop customer service
Developed strong customer service and cash handling skills in high-volume entertainment environment. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions. Looking to transition into new field, leveraging customer service expertise and operational efficiency skills.
Offering positive attitude and strong interpersonal skills, eager to learn and grow within industry. Delivers understanding of customer service principles and product knowledge crucial for success in this role. Ready to use and develop communication and customer service skills .
Overview
25
25
years of professional experience
Work History
Pick Packer
Recruitment Company
09.2024 - 01.2025
- Packing orders on the production line
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Checkout Operator
Pakn Save
04.2023 - 08.2024
- Cash handling
- Cleaning and assisting
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Work From Home
Coles Supermarket
03.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer service
Woolworths Group Countdown NZ Supermarkets
05.2017 - 07.2019
- ASL License
- Cash handling
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Trained newly hired employees on routine tasks and customer service.
Assembling- Healthcare
Healthcare NZ
07.2020 - 08.2020
- Assembling hospital equipment
- Packing equipment in a well manner
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Sistema
1st Recruitment Sistema
01.2019 - 01.2020
- Plastic Boxing Packing containers Assembling/Manufacturing Palatalizing pallets/Wrapping
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Packer
Mars Petcare Allied Workforce
03.2010 - 04.2014
- Packing Boxing Palatalizing
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Datamail
Kelly’s Services
01.2005 - 01.2005
- Cleaning Data mail Sorting mail Aus to NZ mail
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Counter/Drive Thru
KFC
01.2000 - 01.2003
- Customer Service Packing Orders Restaurant Cleaning Cash Handling Dishes
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Education
Healthcare
Training For You
Whanganui, NZ06-2015
Skills
- Customer service and engagement
- Customer service and retention
- International customer service
- Customer service improvement
- Adherence to high customer service standards
- Strong customer service
- Delivers exceptional customer service
- Outstanding customer service
- Customer service expert
- Call center customer service
- Customer service and communication skills
- Customer service representation
Interests
Timeline
Pick Packer
Recruitment Company
09.2024 - 01.2025
Checkout Operator
Pakn Save
04.2023 - 08.2024
Work From Home
Coles Supermarket
03.2022 - 11.2022
Assembling- Healthcare
Healthcare NZ
07.2020 - 08.2020
Sistema
1st Recruitment Sistema
01.2019 - 01.2020
Customer service
Woolworths Group Countdown NZ Supermarkets
05.2017 - 07.2019
Packer
Mars Petcare Allied Workforce
03.2010 - 04.2014
Datamail
Kelly’s Services
01.2005 - 01.2005
Front Counter/Drive Thru
KFC
01.2000 - 01.2003
Healthcare
Training For You
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