Seraphine Lee
Auckland
Summary
Dedicated and creative language teacher with four years of experience, culturally sensitive, be able to teach students with diverse range of cultural backgrounds.
proven skills in developing a comprehensive and creative learning tools and resources that drive dramatic improvements on each learner.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Managing Director
Ladybird Cafe Goodwill Company LTD
10.2017 - 01.2024
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Delivered the top notch quality of coffee by attending an extensive training that suit each customer's taste and preference.
Korean and Japanese Language teacher
Language Hub
04.2014 - 10.2017
- Enhanced students'' language proficiency by incorporating innovative teaching methods and multimedia resources.
- Developed curriculum focused on Japanese/Korean language and culture, resulting in improved student engagement and understanding.
- Increased student participation through the use of interactive activities tailored to individual learning styles and abilities.
- Implemented differentiated instruction strategies to meet the diverse needs of learners, resulting in increased academic success for all students.
HR consulting partner
Baron Consulting
03.2013 - 10.2014
- Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
- Assisted in responding job enquiries, applications and creating data files for record.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
General Manager
New Zealand Study Care Service LJ Business Group
03.2010 - 10.2012
- Promoted students from overseas, developed extra curricular activities and answered incoming calls and enquiries.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
English teacher
Borderlink
03.2008 - 12.2009
- Taught English to primary school and junior high school students under the ECAD program designed by the government (English communicative Ability development)
- Collaborated with Japanese teacher to design interdisciplinary lessons that strengthened students'' overall learning experiences.
- Developed students'' language skills by implementing interactive and dynamic activities in the classroom.
- Implemented diverse teaching strategies to accommodate a variety of learning styles and linguistic backgrounds, increasing student engagement and comprehension.
- Participated in professional development opportunities including workshops on teaching methodologies
ESL Teacher
ELEC
05.2009 - 11.2009
- Supported English language development for non-native speakers by providing in group sessions that suit different levels and learning styles
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
Education
Graduate Diploma in Secondary Education - Secondary Education
Australian Catholic University
Melbourne12.2016
No Degree - TESOL
TEFL Training College
Melbourne09.2012
Bachelor of Arts - Chinese, Japanese
Auckland University
Auckland11.2006
Master of Teaching -
Melbourne University
Melbourne 03.2013 - 10.2014
Skills
- Mentoring and Training
- Impeccable verbal and written communication skills
- Intercultural sensitivity and creativity
- Classroom management
- Effective listening and organisational skills
Additional Information
Extra curricular activities
- Kepa cat Feb 2002~current Auckland, New Zealand
watching, feeding and providing medical care for stray cats in the community
English tutor , May 2013~ Nov2013 Melbourne, Australia
- AMES - taught general English to refugees at refugee centre to support for settlement in Australia
- Salvation army - fundraiser March 2013~Oct 2013 Melbourne, Australia
assisted in selling sausage sizzles at local supermarket for fundraising in the community
Languages
Chinese (Mandarin)
Professional Working
Timeline
Managing Director
Ladybird Cafe Goodwill Company LTD
10.2017 - 01.2024
Korean and Japanese Language teacher
Language Hub
04.2014 - 10.2017
Master of Teaching -
Melbourne University
03.2013 - 10.2014
HR consulting partner
Baron Consulting
03.2013 - 10.2014
General Manager
New Zealand Study Care Service LJ Business Group
03.2010 - 10.2012
ESL Teacher
ELEC
05.2009 - 11.2009
English teacher
Borderlink
03.2008 - 12.2009
Graduate Diploma in Secondary Education - Secondary Education
Australian Catholic University
No Degree - TESOL
TEFL Training College
Bachelor of Arts - Chinese, Japanese
Auckland University
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