Serena Anderton

Tahurangi is a newly improved website, built in collaboration with Evaluation Associates and the Ministry of Education, to provide free curriculum content, teaching materials and news to educators across New Zealand. As a content loader, the role included various tasks, skills and responsibilities:

• Onboarding files, assets, downloads, manuscripts and images for loading content.
• Loading content using these manuscripts and files to fit appropriate styles that allow for an excellent user experience.
• Checking the functionality of loads, actively certifying quality assurance of work.

Application

• Jira - A project management software used to organise flow.
• Confluence -Project management software used to collaborate and share documents.
• Microsoft Suite - Excel, Word, PowerPoint, Paint, Outlook, Teams, SharePoint.
• Dynamics 365 - Software used for content building.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Communicated with clients, and updated client records
• Answered phone promptly.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

Responsible for training new staff, and supporting the sales team. General administration duties and filling in for sales staff when short-staffed.

• Organized staff training sessions, and introduction courses.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Website management and updating.
• Maintained personnel records and updated internal databases to support document management.
• Health and safety officer.

Provide support to sales teams, training for new staff and stock management for Golf House retail stores. Payroll and bookkeeping. General administration duties.

• Contributed to cost reduction efforts through careful analysis of expenses and identification of potential savings opportunities.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Assisted in budget preparation, providing accurate account balances and expense projections.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Assisted in organizing company events.
• Managed inventory stock, ordering of stationery, mail-outs and banking.
• Wages, Accounts Payable and Accounts Receivable.
• Supported local golf pro, e.g. banking, and client bookings.
• Handled cash transactions and maintained sales and payments records accurately.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.