SERENA BAXTER
Christchurch,CAN
Summary
A diligent and highly capable Administrator/Property Manager with strong computer and reporting skills, and a history of providing first-rate service to internal and external stakeholders of all levels. With an innovative approach to process improvement and an excellent eye for detail, able to manage competing priorities and concurrent deadlines. Driven to exceed customer expectations, ensuring smooth operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Property Manager
Property
01.2021 - Current
- Manage a portfolio of 150 properties
- Communication with owners and tenants
- Maintenance management, tenancy management and tenancy disputes
- Perform general communication and resolving issues with both tenants and owners
- Process and attend tribunal applications and hearings
- Key Achievements:
- Positive reviews from both owners and tenants about communication and efficiency
- Masterclass modules in Privacy and health homes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Generated professional networks by engaging in professional, industry and government organizations.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
Community Programs Officer
St John of God
01.2020 - 01.2021
- Help facilitate programs for young parents
- Communication and transportation of clients
- Perform general duties for the programs
- Provide a safe space for young mothers to get help and comfort
- Key Achievements:
- Provide a safe area for mothers to talk, get support and ask for help
- Build strong bonds and relationships with people from all walks of life.
Accounts Administrator
Lion NZ20
01.2016 - 01.2020
- Manage Xero and enter invoices into the system
- Prepare monthly financial data reports
- Communicate between suppliers, leaders, and staff
- Perform general accounting and data management, office, and administration duties
- Stock tastings and show customer service, when required
- Key Achievements:
- Exceeds expectation in performance review
- Improved communication between 3PL to improve relations and smooth operation.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Input financial data and produced reports using Software.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Encouraged networking and collaboration across functions and businesses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Dispatch Supervisor
Bidvest Christchurch
01.2012 - 01.2016
- Trained new staff and managed H&S reports and driver reports
- Collected and recorded data, including logbooks, order and Chep management
- Communicated between drivers and operation manager, and implemented H&S
- Collected and input orders into the Bidvest system
- Key Achievements:
- Improved data efficiency in driver records, by simplifying data sheets and making them more effective
- Overhaled the Chep count for the site to have it accurate and running smoothly for the first time
Assistant Store Manager
Pumpkin Patch
01.2009 - 01.2012
- Managed the visual merchandising and maintained stock levels
- Provided excellent customer service and met targets and KPIs
- Trained staff and set and maintained rosters, in support of the manager
- Payroll data entry and timesheet monitoring
- Collaborate target information from head office and communicate to staff in meetings
- Key Achievements:
- Achieved NZ highest KPI’s for a full-time worker in 2011
- Only store to hit quarterly targets for two years running
Skills
- Account Administration
- Portfolio Management
- Strong & Adaptable Communication
- Data Gathering, Reporting & Management
- Staff Training
- Tenancy maintenance/Reporting
- Customer Service
- Xero
- SnapInspect
- Inspection Express
- Tapi Property Maintenance
- Palace
- Customer Service Management
- Accounts Payable and Receivable
- Problem Resolution
- Developing Relationships
- Financial Recordkeeping
Timeline
Property Manager
Property
01.2021 - Current
Community Programs Officer
St John of God
01.2020 - 01.2021
Accounts Administrator
Lion NZ20
01.2016 - 01.2020
Dispatch Supervisor
Bidvest Christchurch
01.2012 - 01.2016
Assistant Store Manager
Pumpkin Patch
01.2009 - 01.2012
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