Serena Burke
AUK,Birkdale
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Waitemata District Health Board, enhancing client satisfaction and reducing complaints through comprehensive training and meticulous attention to detail. My adaptability and deep cleaning abilities contributed to achieving high-quality standards in both commercial and culinary settings, underscoring my commitment to excellence and teamwork.
Overview
3
3
years of professional experience
Work History
Commercial Cleaner
Waitemata District Health Board
02.2022 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Collaborated effectively with colleagues on large-scale projects requiring coordinated efforts to achieve desired outcomes within specified timeframes.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
Kitchen Hand
Compass Group Management
02.2021 - 11.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Learned other teammates' work tasks to train as backup.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
Education
High School Diploma -
Carmel College
Milford, NZ11.2021
Skills
- Deep cleaning abilities
- Strong Work Ethic
- Self-Motivation and Initiative
- Safety-conscious mindset
- Adaptable and Flexible
- Team Collaboration
- Decision-Making
- Communication and Interpersonal Skills
- Safety Standards and Protocols
- Physical Stamina
- Basic Mathematics
- Conscientious and Detail-Oriented
- Quality Control
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Sales Goals Attainment
Hobbies
I am an artistic individual who spends a lot of time with creative work. I make my music and write my own songs, as I also spend most of my time learning about skincare and makeup since I've always been involved with it and have a huge passion for the activity.
I enjoy to be out of my house so I always like to be on the move, whether that's a day to myself, running errands or going straight to work at my other job. I always like to be busy with everything I do.
Volunteering
De Paul House - Basic Housekeeping and Appointed Cleaning Tasks in Year 12
Special Event, Mudrush - Helped direct Car Parking traffic for the event, answered questions and guided participants of the event in Year 12
Timeline
Commercial Cleaner
Waitemata District Health Board
02.2022 - Current
Kitchen Hand
Compass Group Management
02.2021 - 11.2021
High School Diploma -
Carmel College
Similar Profiles
Tiffiney ProffittTiffiney Proffitt
Registered Nurse - Surgical Assessment Diagnostic Unit at Waitemata District Health BoardRegistered Nurse - Surgical Assessment Diagnostic Unit at Waitemata District Health Board
Tojo JosephTojo Joseph
Registered Nurse (Regional Forensic Psychiatry Services) at Waitemata District Health BoardRegistered Nurse (Regional Forensic Psychiatry Services) at Waitemata District Health Board
Moana VuiMoana Vui
Registered Nurse at Waitemata District Health BoardRegistered Nurse at Waitemata District Health Board
I Putu Gede SuriyawanI Putu Gede Suriyawan
Senior Chef De Partie at Rosie ParnellSenior Chef De Partie at Rosie Parnell
Carlos HuniaCarlos Hunia
Civil Drainlayer / Directional Driller (2IC) at CDS LTDCivil Drainlayer / Directional Driller (2IC) at CDS LTD