Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Serena Fowler

Whanganui,MWT

Summary

Learn new things provides a great feeling of satisfaction whether its learning a new skill or excelling at a current one. Enjoy working well in team environment and also as an individual when required. Always enjoyed jobs with a lot of customer interaction, whether in person or via the phone or computer. There is always something new to learn, room to grow and experience to grow.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Staff Member

Cash Converters
09.2022 - Current
  • Processing sales, laybuys, personal loads, cash loans, buys and customer service.
  • Working as part of a team.
  • Researching products details, current pricing and where they are available.
  • I am required to think on my feet and always aim to complete tasks in a timely manner while doing so at high level of accuracy while doing my data entry, and giving excellent customer service.
  • Staying calm and composed while trying to come to the best outcome for everyone when dealing with an upset customer.

Office Manager

Pacifika Driving School
06.2021 - 08.2022
  • I was responsible of booking all the driving lessons, sending reminder texts, creating and sending invoices, doing up and sending reports, replying to emails, answering the phone, and text message enquiries, reading through contracts, following up unpaid invoices, doing up sales forecasts and keeping track of expensive.
  • I pick up and took students to the VTNZ to sit their license tests when they are used one of the business cars and then drop them home again.
  • I was the person who dealt with the organizations that use our services such as The Ministry Of Social Development who we worked very closely with.
  • This was a family business started by my father and I helped him run and grow it right from day one.

Croupier

Sky City
07.2013 - 10.2014
  • Dealt the cards to customers on the table games
  • Worked on the premiere desk when required
  • Trained up to other dealers on 3 card poker and a couple of machine attendants on the operations of the premiere desk
  • Followed strict security procedures when dealing and handling money in both small and large amounts

Sales Assistant

Dog's Breakfast
09.2007 - 09.2010
  • Was employed by Arbuckles at the start of employment
  • Company then sold and Arbuckles was rebranded as Dogs Breakfast Trading Company
  • This position provided a majority of soft and technical skills and experience related to retail and customer service skills
  • Worked for this company until the store closed down in 2010

Education

Bachelor of Applied Management Level 7 -

UCOL
Whanganui, MWT
06.2021

New Zealand Diploma in Business Level 5 Leadership and Management -

UCOL
Whanganui, MWT
11.2018

Certificate in Business administration and technology (level 4) -

UCOL
Whanganui, MWT
12.2017

Certificate in Hospitality (Level 4) -

NZMA
Hamilton, WKO
07.2017

Introduction to health studies -

Wintec
Hamilton, WKO
01.2011

Skills

  • Strong customer service and communication skills
  • Strong work ethic and self motivated
  • Honest and reliable
  • Positive attitude
  • Ability to pick up and learn new skills
  • Fast learner, with a strong willingness to learn
  • Problem solving skills
  • Resilience
  • Time Management
  • Flexibility
  • Cash handling & Processing Sales
  • Product knowledge
  • Displays and Product placement
  • Stock take
  • Stock transfers from store to store
  • Working to a roster
  • Report writing
  • Invoices
  • Doing up sales forecasts
  • Using calendar and text reminder based apps
  • Thankyou Payroll
  • Zenith POS system
  • Cashbook

Certification

  • Bachelor of Applied Management, Completed June 2021
  • New Zealand Diploma in Business Level 5 Leadership and Management, Completed November 2018
  • New Zealand Certificate in Business Administration and Technology Level 4, Completed December 2017
  • Certificate in Hospitality Level 4, Completed July 2017
  • Liquor License, Obtained July 2017
  • Kiwi Host Certificate, 2004

References

  • Steve Carson - Phone: 029 246 2071- Email: s.carson@ucol.ac.nz



Timeline

Staff Member

Cash Converters
09.2022 - Current

Office Manager

Pacifika Driving School
06.2021 - 08.2022

Croupier

Sky City
07.2013 - 10.2014

Sales Assistant

Dog's Breakfast
09.2007 - 09.2010

Bachelor of Applied Management Level 7 -

UCOL

New Zealand Diploma in Business Level 5 Leadership and Management -

UCOL

Certificate in Business administration and technology (level 4) -

UCOL

Certificate in Hospitality (Level 4) -

NZMA

Introduction to health studies -

Wintec

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Serena Fowler