Serena Haugh
Christchurch
Summary
I am a dedicated swim instructor experienced in teaching swimmers at all levels, knowledgeable in safety protocols, and capable of providing an enjoyable learning environment. I am genuinely enthusiastic about swimming and highly effective in motivating and inspiring students of every age.
Overview
6
6
years of professional experience
Work History
Swim Instructor
Selwyn Aquatics Centre
04.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Provided support for swimmers with disabilities or special needs, ensuring an inclusive experience that accommodates individual requirements.
Swim Instructor
Propeller Swim School
06.2023 - 04.2024
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Continually refined teaching techniques by attending professional development workshops and incorporating new strategies into daily lesson planning.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Client Service Advisor
Ministry of Business, Innovation and Employment
07.2022 - 06.2023
- Maintain up-to-date knowledge of products and service changes
- Exhibit high energy and professionalism when dealing with clients and staff
- Maintained accurate record-keeping with proactive attention to client information updates
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Responded to customer calls and emails to answer questions about products and services
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Use of IT systems including a minimum typing speed of 30 words per minute and understanding of Microsoft.
Front Of House Team Member
Smoke, Rolleston
12.2021 - 07.2022
- Established a welcoming atmosphere by greeting each guest warmly
- Assisted servers with delivering food, filling beverages and retrieving items for guests
- Trained new staff in front-of-house procedures, customer relations and cleaning
- Helped guests at tables when in need of assistance
- Kept register accurate through correct billing, payment processing and cash management practices
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.
Front Of House Team Member
Strawberry Fare
12.2022 - 05.2021
- Established a welcoming atmosphere by greeting each guest warmly
- Assisted servers with delivering food, filling beverages and retrieving items for guests
- Trained new staff in front-of-house procedures, customer relations and cleaning
- Helped guests at tables when in need of assistance
- Disinfected frequently touched between guests to minimize infection risks
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high traffic restaurant while maintaining calm, professional demeanor.
Food and Beverage Attendant
Bloody Marys
08.2019 - 09.2020
- Set and enforced performance and service standards to keep a consistent, high quality environment devoted to customer satisfaction
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Trained new staff members on company policies and procedures
- Maintained stock levels of cups, lids, straws, and condiments throughout the shift
- Orchestrated positive customer experiences by overseeing every area of restaurant operations
- Delivered exceptional guest experiences through attentive service.
Education
Christchurch Girl’s High School
12.2019
Skills
- Strong communication, both written and verbal
- Excellent active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast paced environment
- Computer Literacy
- Billing and Payments
- Training Junior Team members
- Ability to provide clear and concise advice on legislation
- Excellent people skills, including those with disabilities,
Timeline
Swim Instructor
Selwyn Aquatics Centre
04.2024 - Current
Swim Instructor
Propeller Swim School
06.2023 - 04.2024
Front Of House Team Member
Strawberry Fare
12.2022 - 05.2021
Client Service Advisor
Ministry of Business, Innovation and Employment
07.2022 - 06.2023
Front Of House Team Member
Smoke, Rolleston
12.2021 - 07.2022
Food and Beverage Attendant
Bloody Marys
08.2019 - 09.2020
Christchurch Girl’s High School