Serena O'Leary
Upper Hutt,WGN
Summary
Skilled beauty therapist with comprehensive background in providing various beauty treatments to clients, including facials, massages, manicures, and pedicures. Possess strong skills in skin analysis, product recommendation and upselling, along with a deep understanding of skincare techniques. Demonstrated ability to establish rapport with clients and provide exceptional service that promotes repeat business. In previous roles, consistently enhanced client satisfaction through delivering personalized care and advice based on individual needs.
Overview
13
13
years of professional experience
Work History
Massage & Beauty Therapist
Living Water Massage & Beauty
Upper Hutt, Wellington
01.2022 - Current
- Monitored product supplies within the salon ensuring adequate stock is maintained at all times.
- Ensured that all health and safety regulations are followed during treatments.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Provide advice on body Alignment, stretches and exercises
- Deep tissue , sports specific massage
Les Mills Receptionist
Les Mills Taranaki Street
Wellington Central, Wellington
01.2019 - 12.2020
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Verified visitors' identification cards before allowing access to the building.
Membership Sales Consultant
Les Mills Taranaki Street
Wellington, Wellington
01.2016 - 04.2017
- Managed inventory levels of promotional materials used during sales activities.
- Performed data entry tasks related to membership sales orders into company database systems.
- Attended training sessions periodically to stay up-to-date on new products and services offerings.
- Advised customers about payment options available for purchasing memberships.
- Identified potential members in assigned territory by visiting businesses, attending trade shows, and participating in community events.
- Ensured that all relevant documents were completed accurately prior to finalizing any sale.
- Identified opportunities to cross-sell additional products or services based on customer needs.
- Generated leads and qualified prospects through cold-calling and networking.
Beauty Therapist
My Day Spa , Brentwood Manor
Trentham, Upper Hutt
06.2013 - 03.2016
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Demonstrated an understanding of skin types when recommending products or services.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Maintained accurate records of each client's treatment history including details of any allergies or medical conditions.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Applied makeup to achieve desired day-to-day and special event looks.
Gym Manager
Lifestyle Health & Fitness
, Wellington
04.2011 - 01.2013
- Kept accurate records of member attendance, sales figures, and inventory levels.
- Created promotional materials such as flyers and brochures to advertise services.
- Assisted with budgeting for new equipment purchases or staffing changes.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Assisted in developing sales strategies and setting targets
- Managed daily operations of the department.
Education
Honors In Beauty Therapy - Beautician
Elite School of Beauty
Wellington01-2014
Skills
- Deep Tissue Massage
- Sports specific Alignment adjustment
- Sales expertise
- Manicures and Pedicures
- Cosmetics and Facial Care Services
- Brow sculpting
- Dye and Tint Application
- Lash and brow maintenance
- Waxing and hair removal techniques
Timeline
Massage & Beauty Therapist
Living Water Massage & Beauty
01.2022 - Current
Les Mills Receptionist
Les Mills Taranaki Street
01.2019 - 12.2020
Membership Sales Consultant
Les Mills Taranaki Street
01.2016 - 04.2017
Beauty Therapist
My Day Spa , Brentwood Manor
06.2013 - 03.2016
Gym Manager
Lifestyle Health & Fitness
04.2011 - 01.2013
Honors In Beauty Therapy - Beautician
Elite School of Beauty