Summary
Overview
Work History
Education
Skills
Timeline
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SERENA Parker

Gisborne

Summary

I am an organised and dependable woman whom is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities always, I am friendly, energetic and eager to learn new things. I have great customer service and retail experience and I love working with people.

Overview

7
7
years of professional experience

Work History

Retail Assistant

Stone Studio
09.2021 - 12.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales consultant

Digital mobile Gisborne
06.2018 - 06.2019
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Stayed knowledgeable on latest offers and technology advancements through continuous training.

Beauty advisor

Farmers Gisborne
04.2018 - 11.2018
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Recommended specific hair and beauty products to meet individual customer needs.

Waitress

Verve cafe
12.2017 - 04.2018

Sales Consultant Spark

Spark
12.2016 - 12.2017
  • In January 2016 I won the top sales person award in my category for the National sales awards for 2degrees- winning an all expenses paid trip to Hamilton Island in Australia.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

beauty therapy - Level 5

Cut Above Academy
Auckland, NZ
04.2013

Skills

  • Excellent customer service skills
  • Great time management
  • Well organised
  • Very well presented at all times and very professional
  • Great attention to detail
  • Very efficient
  • Very quick learner
  • Loves maintaining a clean and organised workplace
  • Friendly, relatable and empathetic always
  • Happy to give anything a go and puts 110% into everything

Timeline

Retail Assistant

Stone Studio
09.2021 - 12.2023

Sales consultant

Digital mobile Gisborne
06.2018 - 06.2019

Beauty advisor

Farmers Gisborne
04.2018 - 11.2018

Waitress

Verve cafe
12.2017 - 04.2018

Sales Consultant Spark

Spark
12.2016 - 12.2017

beauty therapy - Level 5

Cut Above Academy

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SERENA Parker