Serena Saipani
Auckland,AUK
Summary
Dynamic professional with a strong background in hospitality and education, notably at Grand Millennium. Proven expertise in guest services and lesson planning, fostering positive experiences through effective communication and teamwork. Recognized for reliability and a strong work ethic, consistently enhancing service quality and operational efficiency.
Professional with strong experience in hospitality management, ready to elevate lounge operations. Skilled in team leadership, conflict resolution, and customer service excellence. Known for adaptability and delivering results in dynamic environments. Looking ahead to work in a challenging environment and strive for excellence. I would like to be part of a dynamic team and contribute my skills and service towards the organization.
Overview
10
10
years of professional experience
Work History
Assistant Teacher and Kitchen Chef
Sara Petesa Aoga Amata
06.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Creating balanced, age-appropriate, and appealing meals for preschool-aged children
- Completed daily reports, meal count sheets, and attendance logs.
- Working with other staff members, such as teachers and caregivers, to coordinate meal schedules and address any specific dietary requirements
Food and Beverage Attendant
Grand Millennium Al Wahda
05.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
Food and Beverage Attendant and Bartender
Cordis Hotel, Eight Restaurant
04.2021 - 03.2023
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
Lounge Attendant
Air New Zealand
09.2019 - 09.2019
- Provided support during special events in the lounge, helping create memorable experiences for attendees.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
- Keeping service areas, tables, and equipment clean and tidy, adhering to food safety standards.
- Working effectively with other staff members, including kitchen and bar staff, to ensure smooth service.
Cruise Expo Assistant
Cruise Expo
07.2019 - 07.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Improved organizational culture by planning and executing engaging team-building events.
Room Attendant
Adina Hotel
09.2018 - 09.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Front of House Staff Member
Auckland Council
09.2015 - 10.2015
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma in Tourism Level 6 - Travel And Tourism
New Zealand School of Tourism
City Campus 10-2020
Diploma in Tourism Level 5 - Travel And Tourism
New Zealand School of Tourism
Wellington, NZ11-2019
New Zealand Certificate in Tourism Level 3 And 4 - Travel And Tourism
Manukau Institute of Technology
Auckland, NZ10-2016
High School Diploma -
Howick College
Howick College 11-2015
Skills
- Parent-teacher communication
- Behaviour management
- Lesson planning
- Guest services
- Team player attitude
- Strong multitasking
- Complex Problem-solving
- Customer service expertise
- Hospitality service expertise
- Task prioritization
- Reliability and punctuality
- Work ethic and integrity
Timeline
Assistant Teacher and Kitchen Chef
Sara Petesa Aoga Amata
06.2023 - Current
Food and Beverage Attendant
Grand Millennium Al Wahda
05.2023 - Current
Food and Beverage Attendant and Bartender
Cordis Hotel, Eight Restaurant
04.2021 - 03.2023
Lounge Attendant
Air New Zealand
09.2019 - 09.2019
Cruise Expo Assistant
Cruise Expo
07.2019 - 07.2019
Room Attendant
Adina Hotel
09.2018 - 09.2018
Front of House Staff Member
Auckland Council
09.2015 - 10.2015
Diploma in Tourism Level 6 - Travel And Tourism
New Zealand School of Tourism
Diploma in Tourism Level 5 - Travel And Tourism
New Zealand School of Tourism
New Zealand Certificate in Tourism Level 3 And 4 - Travel And Tourism
Manukau Institute of Technology
High School Diploma -
Howick College
Similar Profiles
Tatum-Rose Taualofa-WyattTatum-Rose Taualofa-Wyatt
Cleaner at Aoga Amata PreschoolCleaner at Aoga Amata Preschool
Sofaea PennSofaea Penn
ECE Centre Manager at Seugagogo Aoga AmataECE Centre Manager at Seugagogo Aoga Amata
Eternity PoimatagiEternity Poimatagi
Administrator / Teacher Aid at Fatamanu Aoga Niue Early Learning CentreAdministrator / Teacher Aid at Fatamanu Aoga Niue Early Learning Centre
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries
ANANI FAAFETAIANANI FAAFETAI
Meat Processor at SILVER FERNS FARMMeat Processor at SILVER FERNS FARM