Serena Sakulanan
Pukete,New Zealand
Summary
Working in the hospitality industry for the past ten years has given me outstanding customer service skills, attention to detail, management skills and many more. I regard myself as an effective and disciplined employee. I always strive to create a good impression wherever I go, and creating trust and relationships with co-workers and customers are important to me. I am looking forward to being able to learn and take on new skills in the future.
Overview
5
5
years of professional experience
Work History
Duty Manager Main Gaming Floor Casino
SkyCity Hamilton
Hamilton, New Zealand
06.2019 - Current
- Roster Well
- Maintained professionalism in customer interactions, answered concerns, and resolved problems with a friendly and knowledgeable approach.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs. Example: Electrical Checklist.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. Provided ongoing training to address staff needs.
- Monitored the performance of staff members, offering advice where appropriate.
- Comply with company policies, objectives, and communication goals.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Created a positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Beverage Host/ Bartender Hospitality Ambassador
SkyCity Hamilton
Hamilton, New Zealand
12.2018 - Current
- Responsible for keeping the bar/work area organized, stocked, clean and well presented
- Preparing drinks efficiently and in a timely manner
- Serve food and drink to patrons, ensuring they are satisfied with the service
- Interacting with customers, taking orders, upselling products and making recommendations
- Communicating with the kitchen team regarding customer food allergies or any special requirements
- Serve alcohol responsibly to all guests
- Train new employees thoroughly
- Provided excellent customer service by addressing any complaints or concerns promptly and always greeting guests with a smile
Bartender
Portofino Restaurant and Bar
- Prepare all drinks efficiently and in a timely manner
- Ensured liquor was secured at the end of shifts
- Serve alcohol responsibly
- Poured drinks using standard pour
- Ensured proper sanitation of the bar area, glassware, utensils, and equipment.
- Greeted guests with friendliness and professionalism.
Waitress
Lann Ya Mo Thai Restaurant
- Maintained positive working relationships with others
- Prepared food, served and cleaned
- Consistently provided professional service
- Resolved complaints quickly and efficiently
- Skillfully promoted items on beverage lists and restaurant specials
- Guided guests through menus with thorough knowledge of the food, beverages, and ingredients.
- I checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
- Maintained cleanliness of work areas throughout the shift by wiping counters and cleaning spills promptly.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
Housekeeping/Receptionist (trainee)
Anchor Lodge Motel
- Ensuring the motel is nicely presented and thoroughly clean. This includes cleaning and sanitizing the bathroom and kitchen and making beds of different types and designs.
- Vacuumed rugs and carpeted areas of the room as well as in the office, lobbies and corridors
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
- Enter all guests reservation on the calendar and ensure room availability for upcoming reservations
- Promoted motels products, e.g breakfast, movie, room upgrade to suit their needs, etc.
- Welcomed visitors and provided information about the organization.
- I greeted customers, answered general questions, and directed them to appropriate locations.
Receptionist Trainee
Coromandel Information Centre (I-site)
- Communicated daily with staff to keep things up to date
- Maintained a clean working area
- Shadowed senior team members to learn all related jobs
- Answered incoming calls
- Booked accommodation, transportation, and activities for guests.
Education
NZQA ID -
License Controller Qualification
(2013 – 2016) -
Coromandel Area School
New Zealand School Of Tourism
References
- Tessa Gillet, SkyCity Hamilton, Front Of House Manager, 022 120 6034
- Sezi Begum, SkyCity Hamilton, Duty Manager, MGF Casino, 027 250 8681
- Kelly Steven, New Zealand School of Tourism, Campus Manager, 07 853 0022
Accomplishments
SezitonLannPortofino
- Leadership Award Winner 2023 (Quest For The Best SkyCity)
- Individual Award Winner 2021 (Quest For The Best SkyCity)
Timeline
Duty Manager Main Gaming Floor Casino
SkyCity Hamilton
06.2019 - Current
Beverage Host/ Bartender Hospitality Ambassador
SkyCity Hamilton
12.2018 - Current
Bartender
Portofino Restaurant and Bar
Waitress
Lann Ya Mo Thai Restaurant
Housekeeping/Receptionist (trainee)
Anchor Lodge Motel
Receptionist Trainee
Coromandel Information Centre (I-site)
NZQA ID -
License Controller Qualification
(2013 – 2016) -
Coromandel Area School
New Zealand School Of Tourism
Similar Profiles
Nicole AveryNicole Avery
Front of House Manager Bowl & Social and City Co-O at SkyCity HamiltonFront of House Manager Bowl & Social and City Co-O at SkyCity Hamilton
Kolopa BrownKolopa Brown
SkyCity - Functions Attendee (Casual Employer) at SkyCity HamiltonSkyCity - Functions Attendee (Casual Employer) at SkyCity Hamilton
Seth BriceSeth Brice
Cleaning Attendant Afternoon Shift at SKYCITY HAMILTONCleaning Attendant Afternoon Shift at SKYCITY HAMILTON
Karl KenneyKarl Kenney
Bricklayer at Mazzola BricklayersBricklayer at Mazzola Bricklayers
Aaliyah GuyAaliyah Guy
Administrative Assistant at Nina Laird BarristorAdministrative Assistant at Nina Laird Barristor