Serene Forsyth
Glendene,Auckland
Summary
PERSONAL STATEMENT A motivated and personable student pursuing a Bachelor's degree in Design at the University Of Auckland. Currently working full time as a customer service representative at the Ministry of Social Development. Looking for the opportunity to gain further work experience. Fast learner, have a passion for helping people and work well in a team.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Ministry of Social Development
Auckland, Auckland
10.2022 - Current
- Answering client queries, Assisting with most financial situations (eg housing queries, fees, financial employment assistance, etc), Booking appointments, Emailing/ outbound calls on behalf of clients, Maintained a high level of professionalism when dealing with difficult customers, Developed positive relationships with customers through friendly interactions, Facilitating team meetings
Graphic Design Intern
Service Foods
Auckland, Auckland
01.2024 - 04.2024
- Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
- Updated existing graphic designs according to changes requested by clients or stakeholders.
- Reviewed final layouts, making improvements and suggestions as needed.
- Prepared branding packages for point of sale displays, promotional materials and product packaging.
- Assisted in developing creative concepts that met client objectives while adhering to brand guidelines.
- Worked closely with the marketing team on content creation including logo designs, email campaigns, social media posts.
- Determined size and layout of copy material and selected styles and size of fonts.
SALES ASSISTANT
Smith & Caughey's
Auckland, Auckland
07.2021 - 10.2022
- Assisted in store merchandising, stocking shelves and setting up displays, Handled cash register operations, including payments, returns, and exchanges, Arranged store products on shelves and promotional displays, Provided excellent customer service to clients in person and over the phone, Resolved customer complaints in a timely manner, Maintained knowledge of company products and services to make informed recommendations to clients
RESTAURANT TEAM MEMBER
Burger King
Auckland, Auckland
12.2018 - 06.2021
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service, Performed cashiering duties accurately including taking orders, handling payments, making change, Provided friendly and attentive service to ensure customer satisfaction, Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment, Handled customer complaints professionally while maintaining composure under pressure, Developed strong communication and interpersonal skills while interacting with customers and co-workers, Restocked supplies such as napkins, condiments, utensils when needed, Assisted with training of new staff members
STOCK TAKER
Cotton On
Auckland, Auckland
12.2018 - 12.2018
- Counted stock, Worked in a timely manner, Reported to manager, Arranged stock accordingly
- Verified stock counts against digital data.
- Reported any damaged or expired goods to management.
Education
Bachelor of Media Design - Graphic Design
Media Design School
11-2025
CERTIFICATION IN INTERIOR DESIGN AND DECOR -
Learning Cloud
09.2023
Bachelor of Design - Graphic Design
University of Auckland
11-2022
NCEA LEVEL 1 - 3 -
Avondale College
12.2020
Skills
- Customer Service
- Customer Consulting
- Time Management
- Team Development
- Critical Thinking
- Problem-solving
- Motivated team-player
- Complaint Resolution
References
References available upon request
Timeline
Graphic Design Intern
Service Foods
01.2024 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Ministry of Social Development
10.2022 - Current
SALES ASSISTANT
Smith & Caughey's
07.2021 - 10.2022
RESTAURANT TEAM MEMBER
Burger King
12.2018 - 06.2021
STOCK TAKER
Cotton On
12.2018 - 12.2018
Bachelor of Media Design - Graphic Design
Media Design School
CERTIFICATION IN INTERIOR DESIGN AND DECOR -
Learning Cloud
Bachelor of Design - Graphic Design
University of Auckland
NCEA LEVEL 1 - 3 -
Avondale College
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