Sergen Haybatci
Hospitality
Tauranga, New Zealand
Summary
A warm and welcoming hospitality professional with a decade of experience providing exceptional service. Known for being practical, attentive, and a good listener, I am committed to continuous learning and personal growth. Seeking new opportunities to further develop my skills and contribute to a dynamic team.
Overview
11
11
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Night Shift Supervisor
Abrakebabra
Tauranga, New Zealand, BOP
3 2023 - Current
- .Oversee daily operations of a busy kebab shop, ensuring efficient workflow and excellent customer service.
- Supervise a team of kitchen staff, providing guidance, training, and support as needed.
- Prepare and cook a diverse range of dishes including kebabs, Iskender, salads, and pizzas, maintaining high quality and consistency.
- Manage inventory, order supplies, and monitor stock levels to ensure adequate supply of ingredients.
- Ensure compliance with food safety regulations and sanitation standards, conducting regular.
Supervisor
Cafe Strand
Tauranga, New Zealand, BOP
03.2023 - 10.2023
- Lead and supervise cafe operations, managing a team of staff members and ensuring efficient service delivery.
- Serve as a barista, crafting and serving a wide range of coffee-based beverages with precision and attention to detail.
- Utilize culinary expertise to prepare and cook a variety of cafe dishes, including sandwiches, salads, pastries, and other specialties.
- Provide attentive and friendly service to cafe patrons, taking orders, delivering food and beverages, and addressing customer inquiries and concerns.
- Train and mentor new team members, providing guidance on cafe procedures, customer service standards, and food preparation techniques.
Host
The Ritz-Carlton - Tamoka Restaurant
JBR, Dubai, United Arab Emirates
02.2022 - 02.2023
- Welcomed guests to Tamoka Restaurant at The Ritz-Carlton, Dubai, setting the tone for their dining experience with warmth and professionalism.
- Provided personalized assistance to guests, answering inquiries, addressing concerns, and making recommendations to enhance their dining experience.
- Collaborated with restaurant staff to maintain a seamless flow of service, assisting with tasks as needed to ensure guest satisfaction.
- Upheld the high standards of The Ritz-Carlton brand, embodying its service culture and legendary service with every guest interaction.
Barista
Kavala Winehouse
Foca, Izmir, Türkiye
01.2021 - 01.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waiter
Kavala Winehouse
Foca,Izmir, Türkiye
12.2019 - 01.2021
- Serve a variety of local wines, pizza, coffee, and cocktails to guests.
- Take orders accurately and deliver food and drinks promptly.
- Provide excellent customer service to ensure a pleasant dining experience.
- Maintain cleanliness and organization in the dining area.
- Collaborate with team members to ensure smooth restaurant operations.
Bell Attendant
Allium Villas Resort Bodrum
Bodrum,Mugla, Türkiye
05.2017 - 11.2019
- Greeting guests upon arrival and offering assistance.
- Providing guests with information on local attractions, restaurant and transportation services to enhance stay.
- Assisting guests with luggage and providing directions to rooms to enhance customer service.
- Maintaining high level knowledge of all hotel services offering to answer guest questions.
- Responding to guest inquiries, complaints and special requests to increase customer satisfaction.
- Processing guest check-ins and check-outs following procedures for fast turnover.
- Answering hotel phones with professionalism and directed calls appropriately.
- Collaborating with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Taking reservations over phone and through email, recording guest information in computer system and verifying details.
- Communicating problems regarding guest rooms to housekeeping services and maintenance personnel.
- Ensuring that guests are as satisfied as possible throughout the entire process from check-in to check-out, especially carrying their luggage, delivering them on time, forwarding special requests to the relevant units, informing them about daily activities and assisting them in any matter.
Intern Bell Attendant
Palmalife Bodrum Resort & Spa
Bodrum,Mugla, Türkiye
05.2014 - 11.2014
- Greeting incoming visitors and guests professionally and provided friendly, knowledgeable assistance
- Interacting with guests by phone, email, or in-person to provide information.
- Maintaining confidentiality of information regarding guests and company.
- Focusing on guests satisfaction and assisting guests on any needs.
- Straightening up common areas, removed trash and wiping down surfaces to maintain welcoming environment.
- Ensuring that guests are as satisfied as possible throughout the entire process from check-in to check-out, especially carrying their luggage, delivering them on time, forwarding special requests to the relevant units, informing them about daily activities and assisting them in any matter.
Intern Bell Attendant
Xanadu Island Bodrum
Bodrum,Mugla, Türkiye
05.2013 - 10.2013
- Welcomed guests and assisted with luggage.
- Operated doors and transported luggage efficiently.
- Transferred items between vehicles, lobby, and rooms.
- Notified front desk of guest arrivals.
- Assisted with check-in process.
- Conducted room escorts.
- Explained room features.
- Provided information about hotel amenities and local attractions.
- Reported guest issues to front desk.
Education
High School Diploma -
Anatolian Hotel Management And Tourism Vocational
Bodrum/mugla/Turkiye 10.2011 - 05.2015
BBA - Tourism Management
Dokuz Eylul University
Foca/Izmir/Turkiye 10.2016 - 11.2021
Certificate - Special Education And Rehabilitation Assistance Tr
Istanbul Gedik University
Online 01.2021 - 05.2023
Certificate - Cooking
Istanbul Gedik University
Online 01.2021 - 06.2023
Certificate - Autism Assistant Trainer
Istanbul Gedik University
Online 01.2021 - 05.2023
Timeline
Supervisor
Cafe Strand
03.2023 - 10.2023
Host
The Ritz-Carlton - Tamoka Restaurant
02.2022 - 02.2023
Barista
Kavala Winehouse
01.2021 - 01.2022
Certificate - Special Education And Rehabilitation Assistance Tr
Istanbul Gedik University
01.2021 - 05.2023
Certificate - Cooking
Istanbul Gedik University
01.2021 - 06.2023
Certificate - Autism Assistant Trainer
Istanbul Gedik University
01.2021 - 05.2023
Waiter
Kavala Winehouse
12.2019 - 01.2021
Bell Attendant
Allium Villas Resort Bodrum
05.2017 - 11.2019
BBA - Tourism Management
Dokuz Eylul University
10.2016 - 11.2021
Intern Bell Attendant
Palmalife Bodrum Resort & Spa
05.2014 - 11.2014
Intern Bell Attendant
Xanadu Island Bodrum
05.2013 - 10.2013
High School Diploma -
Anatolian Hotel Management And Tourism Vocational
10.2011 - 05.2015
Night Shift Supervisor
Abrakebabra
3 2023 - Current