Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Serita Taupau

Otahuhu,New Zealand

Summary

Compassionate and resilient individual with a strong passion for supporting others through challenges. As a single mother of two, including a child with autism, I bring lived experience, empathy, and determination to help people in vulnerable situations. I have supported families and friends with housing applications and rental processes, and I am eager to apply my skills in communication, advocacy, and problem-solving in a social work role.

Overview

8
8
years of professional experience

Work History

Warehouse Team Member

My Food Bag
01.2023 - Current
  • Worked collaboratively in a team environment to pack and prepare food boxes for delivery.
  • Maintained accuracy and attention to detail when selection and packing ingredients.
  • Developed strong teamwork and reliability through shift-based work.

Community Support & Informal Counselling (Voluntary Work)

01.2021 - Current
  • Assisted families and friends with applications for Housing New Zealand and private rentals.
  • Guided others through forms, documentation, and communication with agencies.
  • Gained practical experience in advocacy, administration, and supporting families under pressure.
  • Provided informal counselling to young women couples experiencing stress in their relationships, offering advice and encouragement by sharing personal experiences.

Customer Service Assistant

Z Energy Station
01.2018 - 06.2018
  • Delivered high-quality customer service in a fast paced environment.
  • Managed cash handling, transactions, and stock control.
  • Build strong communication and problem-solving skills while serving a diverse community.

Education

Business Administrative -

LDS Church College Pesega
Samoa
11.2025

High School Graduate -

LDS Church College Pesega
Samoa
12.2015

Skills

  • Strong communication and interpersonal skills
  • Empathy
  • Patience
  • Resilience
  • Advocacy
  • Community support experience
  • Teamwork
  • Reliability
  • Customer service
  • Problem solving
  • computer literacy
  • Microsoft Office
  • Online applications
  • Counseling
  • Mentoring abilities

References

Available upon request.

Timeline

Warehouse Team Member

My Food Bag
01.2023 - Current

Community Support & Informal Counselling (Voluntary Work)

01.2021 - Current

Customer Service Assistant

Z Energy Station
01.2018 - 06.2018

Business Administrative -

LDS Church College Pesega

High School Graduate -

LDS Church College Pesega

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Serita Taupau