Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Generic
Sesa Fatu

Sesa Fatu

Administration
Takanini,AUK

Summary

I have enthusiasm and motivation to offer your company. If given a chance to work with your company I have other valuable skills to offer. PERSONAL ATTRIBUTES I am a reliable person who is willing to help others with their requests. I am good at following instructions and will perform well for my team and manager. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

35
35
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Shift Supervisor

BP Connect Takanini
Takanini, AUK
01.2009 - Current
  • Successfully achieving set sales targets
  • Regular communication with head office regarding sales targets
  • Accounts receivable/ payable
  • Accuracy with money
  • Balancing cash registers and Investigate any cash variances
  • Data entry of fuel stocks – accuracy essential for sales and processing at head office
  • Relief work for other administrators at other BP sites
  • Providing excellent Customer Service
  • Processing banking
  • Accurate invoicing
  • Stocktaking
  • Answering phone queries
  • Archiving
  • Responsible for petrol drive off
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies.
  • Developed job assignments for [Type] team, planned production schedules and strengthened organization of task flows.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Documented daily production and materials usage in [Software] to track data.
  • Applied security, safety and loss prevention strategies during shifts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed and implemented new processes and procedures to streamline operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Administrator

BP Connect Takanini
Takanini, AUK
01.2006 - Current
  • Collected, validated, and distributed information to employees.
  • Entered and maintained departmental records in company database.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Bakery Assistant

New World South Mall
Manurewa, AUK
05.2008 - 01.2010
  • Manurewa
  • Bakery Assistaful management and control of wet stock
  • Process claims for drive-offs nt
  • Duties included:
  • Providing high quality customer service
  • Measuring out ingredients
  • Making personalised cakes for customers as per their requests
  • Working as an effective team member
  • Checking expiry dates and rotating stock accordingly
  • Occasional weekday relief work
  • Making produce
  • Followed production chart to keep hot, fresh products available daily.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Washed dishes and sanitized prep area at end of each shift.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Approved products before sale to maintain highest level of quality control.
  • Lifted and moved items weighing over pounds using proper lifting techniques.
  • Assisted customers per day with helpful attitude and positive approach.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labeling.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.

Customer Service Representative & Administrator

Bp Connect Takanini
Weymouth, AUK
01.2006 - 01.2009
  • Successfully achieving set sales targets
  • Regular communication with head office regarding sales targets
  • Accounts receivable/ payable
  • Accuracy with money
  • Balancing cash registers and Investigate any cash variances
  • Data entry of fuel stocks – accuracy essential for sales and processing at head office
  • Relief work for other administrators at other BP sites
  • Providing excellent Customer Service
  • Processing banking
  • Accurate invoicing
  • Stocktaking
  • Answering phone queries
  • Archiving
  • Care
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Café Team Leader & HSSE Co-ordinator

Sesa Fatu Curriculum Vitae, BP Connect Clendon
Clendon, AUK
01.2004 - 01.2006
  • Serving customers
  • Banking
  • Cash handling
  • Barista trained
  • Stocktaking
  • Merchandising
  • Administration
  • Ordering
  • Shift lead
  • General duties
  • Enforcement of the safety of customers and staff on site as a safety lead
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Resolved problems, improved operations and provided exceptional service.
  • Ran errands and provided general office support in a professional environment.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong communication and organizational skills through working on group projects.

Customer Service Representative

BP Connect Otaki
Hokowhitu, MWT
01.2002 - 01.2004
  • Serving customers
  • Banking
  • Cash handling
  • Barista trained
  • Stocktaking
  • Merchandising
  • Administration
  • Ordering
  • Shift lead
  • General duties
  • Enforcement of the safety of customers and staff on site as a safety lead
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.

Bakery Assistant

Woolworths Supermarket
Johnsonville, WGN
04.1993 - 11.2002
  • Followed production chart to keep hot, fresh products available daily.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Washed dishes and sanitized prep area at end of each shift.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Approved products before sale to maintain highest level of quality control.

Checkout Operator

Chan Supermarket
Newtown, WGN
02.1988 - 05.1993
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Observed checkout station users to determine assistance requirements and maintain store security.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.

Education

Certificate in Business Administration National Certificate in Business Administration (Level 4) National Certificate in Business Administration and Computing (Level 3 -

Pacific Institute of Education Auckland

New Zealand Red Cross First Aid Certificate - undefined

Horowhenua College

Community Education Computers Stage One Certificate Approved Handler (Hazardous Substances and New Organism) Sesa Fatu Curriculum Vitae - undefined

High School Diploma -

Manukau Institute of Technology
Manukau
03.2009 - 11.2009

Skills

High level of customer service skillsundefined

Interests

Music

Basketball

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

High School Diploma -

Manukau Institute of Technology
03.2009 - 11.2009

Shift Supervisor

BP Connect Takanini
01.2009 - Current

Bakery Assistant

New World South Mall
05.2008 - 01.2010

Administrator

BP Connect Takanini
01.2006 - Current

Customer Service Representative & Administrator

Bp Connect Takanini
01.2006 - 01.2009

Café Team Leader & HSSE Co-ordinator

Sesa Fatu Curriculum Vitae, BP Connect Clendon
01.2004 - 01.2006

Customer Service Representative

BP Connect Otaki
01.2002 - 01.2004

Bakery Assistant

Woolworths Supermarket
04.1993 - 11.2002

Checkout Operator

Chan Supermarket
02.1988 - 05.1993

Certificate in Business Administration National Certificate in Business Administration (Level 4) National Certificate in Business Administration and Computing (Level 3 -

Pacific Institute of Education Auckland

New Zealand Red Cross First Aid Certificate - undefined

Horowhenua College

Community Education Computers Stage One Certificate Approved Handler (Hazardous Substances and New Organism) Sesa Fatu Curriculum Vitae - undefined

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