Setephano (Steph) Takai
Manurewa,Auckland
Summary
Results-driven sales management professional with a customer-centric approach. Proven track record in building partnerships, retaining key accounts, and driving revenue growth. Skilled in expanding network connections and effectively introducing products. Experienced in implementing pricing models, managing vendor relations, and expanding territory.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Manager
LEP Engineering Plastics
Onehunga, Auckland
08.2020 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Sales Engineer
LEP Engineering Plastics
Onehunga, Auckland
04.2016 - 08.2020
- Created sales proposals for new and existing clients based on their individual needs.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Attended industry conferences and events to build relationships with key partners and stakeholders.
- Responded promptly to customer inquiries regarding product specifications, pricing, availability.
- Investigated customer complaints related to product performance or quality issues.
- Provided technical guidance during the installation process at customer sites.
- Assisted field service personnel in resolving complex problems encountered by customers.
- Generated leads through cold calling prospective clients as well as networking activities.
- Tracked competitor activities such as pricing changes, new product releases.
- Conferred with customers and engineers to assess equipment needs and determine system requirements.
- Managed and grew vital customer accounts by astute contract review, production scheduling and customer engineering support.
- Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
- Documented account activities and generated sales reports.
- Planned various product configurations to meet diverse customer needs.
- Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
- Provided training and product support for other members of sales team.
Sales Engineer
Supply Services
Penrose, Auckland
05.2011 - 06.2016
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Provided product demonstrations to potential customers in order to showcase features and benefits.
- Created sales proposals for new and existing clients based on their individual needs.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Responded promptly to customer inquiries regarding product specifications, pricing, availability.
- Generated leads through cold calling prospective clients as well as networking activities.
- Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
- Negotiated tender and contract terms to meet both client and company needs.
- Documented account activities and generated sales reports.
Internal Sales Representative
James Walker NZ Ltd
East Tamaki, Auckland
11.2004 - 04.2011
- Provided product advice to customers based on their needs and preferences.
- Developed and maintained customer relationships through regular contact and follow-up.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
- Maintained accurate records of customer interactions, inquiries, orders, invoices. in the CRM system.
- Prepared weekly and monthly reports on sales performance for management review.
- Monitored competitor activities such as pricing strategies, promotional offers.
- Ensured compliance with company policies and procedures while carrying out day-to-day activities.
- Provided training and support to junior staff members regarding internal sales process and techniques.
- Assessed customer requirements accurately and provided tailored solutions accordingly.
- Increased profits by upselling and cross-selling to existing customers.
- Responded to customer questions regarding pricing, availability and product details.
- Prepared price quotes, contract information and potential delivery timeframes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
Fitter And Turner Cert - Engineering (Pre-Engineering)
Auckland University of Technology
Auckland, NZ11-1998
Skills
- Vendor Management
- KPI analysis
- Order Management
- Sales team training
- Territory sales management
- New Business Development
- Account Management
- Sales Reporting
- Performance Management
- Key account development
- Staff Management
- Sales Planning
- Verbal and written communication
- Sales engagement techniques
- Excellent communication skills
- Sales process engineering
- Key Account Management
- Prospecting skills
- Relationship Building
- Sales Presentations
- Sales territory growth
- Product Knowledge
- Territory and account management
- 10 years of Plastics and Polyurethane exp
Languages
English
Native/ Bilingual
Certification
- Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
- The Challenger Sale Training Course Certificate – Corporate Executive Board (CEB).
- Full NZ Driver's License
Affiliations
- Board member at Papatoetoe High School (Current)
- Warriors, Blues and All Blacks supporter
- Spending time with my family
Accomplishments
- Secured a $250K quote.
- Mentoring staff members.
- Traveled to the States paid by our supplier to give a presentation on how I sold 50K worth of a new product to a NZ manufacturer.
- Promoted from Sales Engineer to Sales Manager.
References
References available upon request.
Timeline
Sales Manager
LEP Engineering Plastics
08.2020 - Current
Sales Engineer
LEP Engineering Plastics
04.2016 - 08.2020
Sales Engineer
Supply Services
05.2011 - 06.2016
Internal Sales Representative
James Walker NZ Ltd
11.2004 - 04.2011
Fitter And Turner Cert - Engineering (Pre-Engineering)
Auckland University of Technology
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