Seth Sison
Tawa,WGN
Summary
Warm Greetings and a Hearty Hello!
I am currently employed by Ministry of Business, Innovation and Employment (MBIE) as a Senior Client Services Advisor with the Immigration Contact Centre (ICC) in Porirua. I was seconded to the Senior position in ICC in less than one year without needing to apply for it as a result of my hard work and diligence.
During my tenure, I have obtained many valuable skills that I will bring to the Resolutions Analyst role, including excellent communication, both oral and written, superb self-management that requires minimal supervision, keen observation, analytical abilities, and problem solving. Most importantly, I have extensive knowledge of the Immigration New Zealand (INZ) systems, procedures, and policy, particularly, the Immigration Instructions in the Operations Manual.
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Overview
2
2
years of professional experience
Work History
Senior Client Services Advisor
Ministry of Business, Innovation and Employment
08.2023 - Current
- Resolve queries by other Client Services Advisors by having recourse to relevant immigration instructions and the Immigration Act
- Investigated and resolved customer inquiries and complaints quickly
- Give coaching to other Client Services Advisors and instruct them on how to interpret immigration policy
Client Services Advisor
Ministry of Business, Innovation and Employment
09.2022 - 08.2023
- Condense complex information and articulate it to clients in a way that is easily understood
- Provide accurate information while referring to the relevant resources and immigration instructions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of immigration policy and creating welcoming, positive experiences.
Senior Energy Specialist
Monster Group New Zealand
06.2022 - 07.2022
- Creating and closing sales leads transferred by Energy Specialists
- Pipelining customers for future sales opportunities
- Increased performance of Energy Specialists by providing feedback
- Attend regular meetings with senior management and coaches.
Energy Specialist
Monster Group New Zealand
03.2022 - 06.2022
- Taking inbound calls to assist customers with products
- Upselling customers using sales techniques
- Nimble learning and knowledge retention of new ideas and concepts
- Adhering to strict quality assurance
- Participated in continuous training opportunities to hone craft and build leadership skills
- Contributed to client interaction via email and conference calls.
Commercial Cleaner / Custodian
Remington Commercial
10.2021 - 03.2022
- Maintaining and regulating cleaning equipment
- Creating pristine environments for clients
- Produce high quality results
- Be autonomous while working with no supervision.
Education
2 Years of Study (Incomplete Due To Covid) - Bachelor of Commerce
Victoria University of Wellington
Wellington, NZ11.2021
Secondary Schooling, NCEA -
St Patrick’s College
Wellington, NZ11.2019
Skills
- Extensive Knowledge on Immigration Instructions, Policies, and Procedures
- Oral and Written Communication
- Computer Literacy
- Nimble Learning and Knowledge Retention
- Quality Control Analysis
- Strong Analytical and Problem Solving Skills
- Teamwork and Collaboration
- Problem Resolution
- Issue and Complaint Resolution
- Systems Navigation
- Oral and Written
- Accuracy and Efficiency
- Customer Service
Accomplishments
- St Patrick’s College Entrance Scholarship (2015)
- St Patrick’s College Choir Cadenza participant (2019)
- St Patrick’s College Regional Chess Team Champion x3 (2017, 2018, 2019)
- St Patrick’s College Chess Team Nationals (2017, 2018, 2019)
- Monster Group Opps Baller - Most Opportunities Closed in a Day (2022)
- Monster Group Opportunist of the Week (2022)
- Monster Group Sales Baller - Most Sales Closed in a Day (2022)
Extracurricular Activities
Special Character Group (2019), St Patrick’s College Choir (2019), Social Basketball (2016 - 2017), Senior C Basketball Team (2018 -2019), Chess Team Captain (2017 -2019), Victoria University Filipino Club (2021), St Mary's of the Angels Youth Choir, (2021 to 2023) St Mary's of the Angels Youth Choir Director (2023), Porirua Service Centre Waiata Group (2023), Service Centre Work, Health and Safety Representative (2023) PSA Member (2023)
References
Available upon request
Timeline
Senior Client Services Advisor
Ministry of Business, Innovation and Employment
08.2023 - Current
Client Services Advisor
Ministry of Business, Innovation and Employment
09.2022 - 08.2023
Senior Energy Specialist
Monster Group New Zealand
06.2022 - 07.2022
Energy Specialist
Monster Group New Zealand
03.2022 - 06.2022
Commercial Cleaner / Custodian
Remington Commercial
10.2021 - 03.2022
2 Years of Study (Incomplete Due To Covid) - Bachelor of Commerce
Victoria University of Wellington
Secondary Schooling, NCEA -
St Patrick’s College
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