Sethu Mathrivithana
Henderson,AUK
Summary
I am a student currently finishing a bachelor of science in psychology. Very eager to gain practical experience, and learn from professionals.
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs. Excited to contribute and grow in the field.
Overview
5
5
years of professional experience
Work History
Waiter/ Senior Bartender
Soul Bar & Bistro
02.2022 - Current
- I serve as a bartender here, specializing in making cocktails, providing exceptional customer service, and maintaining a lively atmosphere
- I manage a high volume of customers during peak hours, maintaining prompt and efficient service.
- Improved my multitasking skills by managing multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Responsibilities included preparing and serving beverages, engaging with patrons, and ensuring a clean and well-stocked bar area
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waiter
Aubergine
05.2021 - 02.2022
- I worked as a waiter at Aubergine, providing attentive service to diners and ensuring a pleasant dining experience
- Responsibilities included taking orders, serving food and beverages, and maintaining a clean and organized dining area
- This role enhanced my communication and multitasking skills while fostering a dedication to customer satisfaction
Sales assistant
Movenpick
09.2019 - 01.2021
- I worked at this ice cream parlor, delighting customers with treats and friendly service
- Responsibilities included serving customers, crafting delicious ice cream creations, and maintaining cleanliness
- This experience strengthened my customer service skills and passion for creating enjoyable experiences
Education
BSc - Psychology
University of Auckland
Auckland, NZ06-2025
High school -
Westlake girls High school
01.2021
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cash handling
- Critical thinking
- Reliability and punctuality
Languages
English
Sinhala
Timeline
Waiter/ Senior Bartender
Soul Bar & Bistro
02.2022 - Current
Waiter
Aubergine
05.2021 - 02.2022
Sales assistant
Movenpick
09.2019 - 01.2021
High school -
Westlake girls High school
BSc - Psychology
University of Auckland
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