SHAAN TILBURY
Milldale,Rodney
Summary
Dynamic professional with a strong background in customer service and office administration, notably at Power Equipment New Zealand. Proven ability to enhance customer satisfaction through effective communication, high level of organisation and conflict resolution. Skilled in invoicing and team coordination, I thrive in fast-paced environments, consistently delivering exceptional results while maintaining a keen attention to detail and a great sense of humour!
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front of House Employee
Toasted Coffee
Rosedale, Auckland
07.2025 - Current
- Coordinated seating arrangements to optimize flow and efficiency.
- Assisted in training new front of house staff on procedures.
- Maintained cleanliness and organization of dining areas and front desk.
- Collaborated with kitchen staff to ensure timely service delivery.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly to enhance satisfaction.
- Greeted customers and provided friendly customer service.
Customer Services Representative
Power Equipment New Zealand
05.2023 - 06.2023
- Delivered exceptional customer service and managed phone and email inquiries.
- Handled order processing, stock takes, and mini-projects.
Milliner & Hair Accessories Specialist
Self-employed
Manly, Auckland
12.2021 - 02.2023
- Advised clients on accessory selection and styling techniques for events.
- Conducted market research to identify emerging accessory trends and opportunities.
- Managed inventory levels to ensure product availability and variety for customers.
- Utilized social media platforms to promote products and connect with potential customers.
- Processed payments using the point of sale system.
- Provided excellent customer service by greeting customers warmly and responding promptly to inquiries.
- Curated diverse accessory collections to meet client preferences and trends.
Office Manager
Sunnymede of Chigwell Ltd
12.2019 - 08.2021
- Managed diaries, customer correspondence, parts ordering, invoicing, and office supplies.
Personal Assistant
Ark Schools
09.2019 - 12.2019
- Supported the Director of Primary Education and seven Regional Directors with diary management, travel bookings, and meeting logistics.
- Fixed-term
Account Administrator
Jones Lang Lasalle (JLL)
03.2019 - 09.2019
- Coordinated with global teams, managed meetings, travel, and expense claims.
- Fixed-term
Finance Business Support Officer
Tower Hamlets Clinical Commissioning Group (NHS)
11.2018 - 03.2019
- Provided diary management, minute taking, and meeting logistics support.
- Fixed-term
Learning and Development Coordinator
The Selwyn Foundation
11.2016 - 04.2018
- Created online learning resources and organized annual first aid training.
- Fixed-term
Project Administrator
Auckland Council
01.2016 - 06.2016
- Supported Public Arts Project Team with financial reporting and database updates.
- Fixed-term
Project Administrator
Auckland Council
02.2015 - 08.2015
- Managed diaries, created collateral, and improved customer satisfaction.
- Fixed-term
Various Roles
The Warehouse Support Office
Northcote, Auckland
08.2006 - 12.2014
- Inbound Call Centre Assistant
- Infohelp Service Desk Administration (I.T.)
- Junior Business Analyst
- Project Coach (Operations)
- Assistant Project Manager
- Property Administrator
- Financial Services Coordinator
Education
Certificate in Fitness - Personal Training
The Open Polytechnic of New Zealand
Wellington, New Zealand07.2014
Bachelor of Education - Teaching (Primary Pathway)
Auckland University
01.2005
Skills
- Full NZ driver's licence
- High Adaptability
- Exceptional Customer Service
- Strong Initiative
- Stock Management and Ordering
- Leadership and Team Coordination
- Excellent Organizational Skills
- Invoicing
- Keen Attention to Detail
- Customer relationship management
- Staff training
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Adaptability to change
- Problem solving
- Strong work ethic
- Team player attitude
- Multitasking and organization
- Professional appearance
- Punctuality and reliability
- Data entry
- Office administration
- Diary management
- Document preparation
- Process improvement
- Business administration
- Staff management
- MS office
- Project coordination
- Scheduling
Certification
- Senior First Aid Certificate, St John's Auckland, 2014
- Microsoft Word (intermediate), Auldhouse Computer Training, Auckland, 2007
- Microsoft Excel (intermediate), Auldhouse Computer Training, Auckland, 2007
- Microsoft Outlook, Priority Learning, Auckland, 2006
Hobbies and Interests
- Travel
- Weight training
- Personal training
- Music
- Massage
- Health & nutrition
- Crafts
- Socialising
- Calligraphy
- Digital Art
- Baking
- Gardening
Other
Full, clean NZ Driving Licence
References
References available upon request.
Timeline
Front of House Employee
Toasted Coffee
07.2025 - Current
Customer Services Representative
Power Equipment New Zealand
05.2023 - 06.2023
Milliner & Hair Accessories Specialist
Self-employed
12.2021 - 02.2023
Office Manager
Sunnymede of Chigwell Ltd
12.2019 - 08.2021
Personal Assistant
Ark Schools
09.2019 - 12.2019
Account Administrator
Jones Lang Lasalle (JLL)
03.2019 - 09.2019
Finance Business Support Officer
Tower Hamlets Clinical Commissioning Group (NHS)
11.2018 - 03.2019
Learning and Development Coordinator
The Selwyn Foundation
11.2016 - 04.2018
Project Administrator
Auckland Council
01.2016 - 06.2016
Project Administrator
Auckland Council
02.2015 - 08.2015
Various Roles
The Warehouse Support Office
08.2006 - 12.2014
Certificate in Fitness - Personal Training
The Open Polytechnic of New Zealand
Bachelor of Education - Teaching (Primary Pathway)
Auckland University