Shaan Tilbury
Rodney,Milldale
Summary
Dynamic and detail-oriented administration professional with a robust track record of supporting executives, operational teams, and customer environments. Expertise in cultivating strong relationships and delivering consistent results in high-pressure situations through a calm, solutions-focused approach. Demonstrated ability to streamline processes and boost team productivity, significantly contributing to organizational success. Committed to fostering a collaborative atmosphere that enhances efficiency and elevates service quality across all levels.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front of House
Toasted Coffee
07.2025 - Current
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Resolved customer issues and processed payments accurately.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
Customer Services Representative
Power Equipment NZ
04.2023 - 06.2024
- Managed weekly orders with international supplier.
- Trained new team members on operational procedures and customer interaction protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed orders efficiently ensuring customer deadlines were met.
- Completed weekly stock takes and identified discrepancies.
- Supported operational improvement projects.
- Delivered exceptional customer service, via phone, face-to-face and email, resolving inquiries and enhancing customer satisfaction.
- Monitored inventory levels to ensure optimal stock availability and minimize shortages.
- Developed strategic partnerships with suppliers to improve lead times and cost-effectiveness of procurement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
Milliner & Hair Accessories Specialist
Self-Employed
01.2022 - 04.2023
- Promoted products across social media platforms.
- Maintained detailed records of sales performance and inventory levels to inform future purchasing decisions and product assortment planning.
- Boosted accessory sales by creating eye-catching displays that showcased the latest trends and seasonal must-haves.
- Enhanced overall shopping experience with exceptional customer service, quickly addressing any questions or concerns.
- Managed inventory levels to ensure optimal stock availability for customer demands.
- Collaborated with suppliers to source high-quality materials and negotiate favourable terms.
- Provided expert styling advice, helping customers select the perfect accessories to complete their outfits.
- Developed marketing strategies to enhance brand visibility and attract target audiences.
- Curated accessory collections based on current fashion trends and customer preferences.
Office Manager
Sunnymede of Chigwell Ltd
10.2019 - 08.2021
- Managed Director diary, scheduling and operational correspondence.
- Streamlined processes to strengthen customer and supplier relationships.
- Oversaw daily office operations, ensuring smooth workflow and operational efficiency.
- Implemented new filing system, enhancing document retrieval speed and accuracy for staff.
- Coordinated team schedules, improving resource allocation and maximizing productivity across departments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Personal Assistant
Ark Schools
08.2019 - 10.2019
- Supported Director of Primary Education and 7 Regional Directors.
- Prepared documentation and streamlined communication workflows.
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Managed logistics for meetings and events, overseeing all details from planning to execution.
- Assisted in budget tracking, contributing to efficient resource allocation across projects.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Contributed to a positive work environment through professional demeanour and strong interpersonal skills.
Account Administrator
Jones Lang LaSalle (JLL)
03.2019 - 08.2019
- Coordinated meetings and events, streamlining logistics for improved communication and collaboration.
- Implemented process improvements, resulting in increased operational efficiency across administrative functions.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Ensured timely reimbursement for employees by promptly reviewing and approving expense reports.
- Undertook meeting minutes to ensure an accurate record of details, and ensured follow-up of action items.
Finance Business Support Officer
NHS Tower Hamlets
11.2018 - 03.2019
- Undertook meeting minutes to ensure an accurate record of details, and effective follow-up of action items.
- Supported administrative continuity in a busy healthcare environment.
- Coordinated scheduling and logistics for meetings, ensuring seamless communication among stakeholders.
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Maintained smooth back-office functions to promote efficient business operations.
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Prepared meeting materials, set up conference rooms and took notes.
- Processed employee expense reports quickly to prevent delays in payouts.
Learning & Development Coordinator
The Selwyn Foundation
11.2016 - 04.2018
- Coordinated annual first aid and compliance training.
- Designed e-learning modules for remote employees, increasing accessibility and flexibility of learning resources.
- Partnered with external vendors to provide specialized training courses tailored to company needs.
- Conducted regular assessments of existing training content to ensure relevance in a rapidly changing industry landscape.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Facilitated workshops and seminars to promote continuous learning and professional development.
- Maintained learning management system, ensuring all training materials were current and accessible.
Project Administrator
Auckland Council
01.2016 - 05.2016
- Supported Public Arts project team.
- Updated databases to ensure accurate project information was recorded.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Contributed to the development of proposals by gathering data, creating visuals, and editing content as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Coordinated project schedules and resources to ensure timely completion of initiatives.
- Managed documentation processes to maintain compliance with organizational policies and standards.
- Facilitated communication between stakeholders to streamline project updates and address concerns.
Project Administrator
Auckland Council
06.2015 - 11.2015
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Trained new staff on diary management procedures and best practices.
- Collaborated with team members to ensure accurate record-keeping for all personnel within the unit.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Coordinated scheduling of appointments, optimizing staff availability and client access.
Administrative & Project Support
The Warehouse Support Office
05.2006 - 12.2014
- Delivered customer, IT and operational support nationally.
- Coordinated project schedules and meetings to ensure timely progress and alignment among stakeholders.
- Led weekly status meetings to review progress, address challenges, and align team efforts towards project goals.
- Completed multiple tasks simultaneously to optimize project completion.
- Managed property administration including leases and sub-tenant communication.
- Led change management efforts to ensure smooth adoption of new systems and processes.
- Created nationwide store communications ensuring operational consistency.
- Collaborated with cross-functional teams to streamline expense approval workflows.
- Trained staff on expense management tools, enhancing team efficiency and knowledge retention.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
- Resolved technical issues, providing timely support to enhance user experience and system functionality.
Education
Certificate in Fitness (Level 3 & 4) - Personal Training
Open Polytechnic of New Zealand
Bachelor of Education - Teaching (Primary Pathway)
University of Auckland
Auckland, NZSkills
- Office technology (CRM, MS Suite, Quikbooks)
- Office management / Administrative support
- Database entry
- Customer relationship management (CRM)
- Leadership and supervision
- Processing expenses
- Teamwork and collaboration
- Event coordination
- Travel coordination
- Calendar management & meeting planning
- Time management & workload prioritization
- Staff training
Certification
Previously held certificates: First Aid Level 2, Microsoft Word, Excel & Outlook
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Gardening
- Outdoor Recreation
- Music
- Gym Workouts
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Fashion and Style
- Baking
- Pilates
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front of House
Toasted Coffee
07.2025 - Current
Customer Services Representative
Power Equipment NZ
04.2023 - 06.2024
Milliner & Hair Accessories Specialist
Self-Employed
01.2022 - 04.2023
Office Manager
Sunnymede of Chigwell Ltd
10.2019 - 08.2021
Personal Assistant
Ark Schools
08.2019 - 10.2019
Account Administrator
Jones Lang LaSalle (JLL)
03.2019 - 08.2019
Finance Business Support Officer
NHS Tower Hamlets
11.2018 - 03.2019
Learning & Development Coordinator
The Selwyn Foundation
11.2016 - 04.2018
Project Administrator
Auckland Council
01.2016 - 05.2016
Project Administrator
Auckland Council
06.2015 - 11.2015
Administrative & Project Support
The Warehouse Support Office
05.2006 - 12.2014
Certificate in Fitness (Level 3 & 4) - Personal Training
Open Polytechnic of New Zealand
Bachelor of Education - Teaching (Primary Pathway)
University of Auckland