Shabana Bi Ali
Glen Eden,New Zealand
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative (Cashiers)
Energy Fiji Limited (EFL)
09.2021 - 01.2025
- Daily receipting of all cash/cheques
- Daily cash /cheques counting
- Fill in deposit books for cash/cheques received to be banked
- Ensure the safe &secure keeping of the daily takings
- Handle customer’s queries
- Disbursement of funds for credit balance refunds to customer
- Balance all day cash and cheques with Gentrack transaction
Customer Services Representative (Customer Service)
Energy Fiji Limited (EFL)
12.2019 - 09.2021
- Identify and Handle customer enquires efficiently and accurately
- Resolving particular problems or complaints for customers and also contractors
- Provide information or assistance customers to understand their problems or enquiries in relation to billings, new connection, disconnection and reconnection
- Work effectively in multi- disciplinary team environment
- Utilize Gentrack to extract relevant information to assist customers and contractors with inquiry
- Educated customers about organization’s
- Enter customer data and other relevant information
- Maintain confidentiality of the organization
- Carry out awareness in villages and communities
General Trainer in Box Office
Damodar Event Cinemas
01.2011 - 12.2019
- Admin – Banking Duties
- Box office Cashier
- Candy Bar Cashier
- Administration Officer
- Administration work
- Filing, handling cash
- Banking and also verifying bank changes
- Dealing with Patrons
- Customer Care Area and other General office work
General Office Work- Secretarial work
Nasinu Sangam Primary School
01.2010 - 12.2010
- Meetings, filing, Banking, Accounts Answering Phone Calls and other office duties
General Office Work- Secretarial work
Nasinu Muslim Primary School
01.2007 - 12.2009
- Meetings, filing, Banking , Accounts, Answering Phone Calls and other office duties
Education
Fiji School Living Certificate -
Suva Muslim Collage
01.1997
Certificate in Adult and Social Care - Level 4
Pacific Technical Institute
01.2024
Diploma in Frontline Management - Applied Accounting/Computing
Fiji National University
01.2010
Certificate in Secretarial Studies - General
Islamic Institute of the South Pacific
01.1999
Fiji Junior Certificate -
Suva Sangam High School
01.1995
Skills
- Customer service
- Active listening
- Customer relations
- Critical thinking
- Relationship building
- Data entry
- Call center experience
- Complaint handling
- Computer proficiency
- Administrative support
Other Awards
- Certificate of Tik Tok Awards Nomination, 24
- National Tik Tok Awards – Top Talents, 24
- Certificate of Excellence – Winner, 24
Personal Information
- Date of Birth: 09/18/78
- Gender: Female
- Marital Status: Married
Awards
- Certificate of Completion, 24, Occupational Health and Safety Module 1 and Module 2
- Certificate of Completion, 23, Occupational Health and Safety Module 1 and Module 2
- Customer Success Champion, 24
- Certificate of Participation, 24, Culture Training
- Certificate of Participation, 23, Values Training
- Certificate of Participation, 23, Innovation Workshop
- Certificate of Participation, 23, Customer Care Network Power System Information Training
- Certificate of Appreciation, 23
- Certificate of Appreciation, 22
- Certificate of Recognition, 22
- Load Lifters - Cashiers Central, 24
- Fiji Red Cross Society, 22, Pacific First Aid & CPR
- Father Law Home, 24, Adult and Social Care caregiver (duration 300 hours of Clinical Attachment)
Hobbies and Interests
- Dancing
- Making TikTok
- Adventures
- Field Trips
- Travelling
- Making friends
Extra Achievements
- OHS – Risk and Management Rep.
- Fiji First Aid officer.
Timeline
Customer Service Representative (Cashiers)
Energy Fiji Limited (EFL)
09.2021 - 01.2025
Customer Services Representative (Customer Service)
Energy Fiji Limited (EFL)
12.2019 - 09.2021
General Trainer in Box Office
Damodar Event Cinemas
01.2011 - 12.2019
General Office Work- Secretarial work
Nasinu Sangam Primary School
01.2010 - 12.2010
General Office Work- Secretarial work
Nasinu Muslim Primary School
01.2007 - 12.2009
Certificate in Adult and Social Care - Level 4
Pacific Technical Institute
Diploma in Frontline Management - Applied Accounting/Computing
Fiji National University
Certificate in Secretarial Studies - General
Islamic Institute of the South Pacific
Fiji Junior Certificate -
Suva Sangam High School
Fiji School Living Certificate -
Suva Muslim Collage
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