Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shabina Ali

Mangere

Summary

A competent professional with 17 years of rich and cross cultural experience in Banking Industry. Ability to negotiate, lead and coach the team with strong interpersonal, communication and leadership skills. Paying attention to detail. Strong leader and problem solver dedicated to streamlining operations and promote organizational efficiency.


Overview

18
18
years of professional experience

Work History

Manager Teller Service

ANZ Banking Group
01.2020 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional and organized environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Provide strong leadership and guidance to the branch customer services staff.
  • Supervise, develop, monitor and plan team activities
  • Operate a well managed business ensuring cash is well managed and compliance with company policies and procedures.
  • Improve customer experience ensuring simpler and easier ways of banking are shared with the customer and ensuring customer needs are met.
  • Deliver objectives and actions in accordance to the Business Plan
  • Continuously ensure staffs adhere to all internal policies, guidelines, procedures and regulatory requirements.

Branch Manager

ANZ Banking Group
12.2016 - 01.2020
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Organize and control the general operational activities of the branch
  • Lead and coach the team to build staff capability
  • Drive and significantly enhance our customer service experience
  • Delivering quality results with growth in customer and revenue
  • Maintain Quality Assurance focus
  • Be a role Model


Senior Personal Banker

ANZ Banking Group
01.2008 - 12.2016
  • Provide support to Branch Manager in day to day operations of the branch
  • Contribute towards driving desired results and branch productivity
  • Provide solutions to customers with easy ways to bank and providing advice to help customers thrive
  • Deliver desired level of customer experience
  • Act as a role model

Part Time Teller

ANZ Banking Group
05.2006 - 01.2008
  • Disbursed cash and cheques accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

Bachelor of Arts - Banking & Finance And Economics

The University of The South Pacific
Fiji
04.2006

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Work well under pressure and minimum supervision
  • Ability to meet deadlines and customer expectation within timeframe
  • Multi task
  • Confident and self-motivated

Additional Information

Referee


Renuka Kumar

Head of Retail

ANZ House

25 Victoria Parade

Suva, Fiji

Tel: (679) 9906768

Email: Renuka.Kumar@anz.com

Timeline

Manager Teller Service

ANZ Banking Group
01.2020 - 12.2023

Branch Manager

ANZ Banking Group
12.2016 - 01.2020

Senior Personal Banker

ANZ Banking Group
01.2008 - 12.2016

Part Time Teller

ANZ Banking Group
05.2006 - 01.2008

Bachelor of Arts - Banking & Finance And Economics

The University of The South Pacific

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Shabina Ali