Shabnampreet kaur
Auckland,New Zealand
Summary
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Metromart
Christchurch
2024 - Current
- Maintained professionalism in high-stress situations while managing conflict resolution.
- Enhanced loyalty through empathetic complaint resolution, boosting repeat business.
- Promptly responded to customer inquiries regarding products, services, and information.
Customer Service Representative Assistant
MOBIL
MANUREWA, MANUREWA
11.2021 - 2024
- Increased customer satisfaction by addressing concerns with excellent service.
- Supported onboarding of new employees by sharing best practices and policies.
- Managed stress well and effectively resolved conflicts when needed.
- Updated knowledge on current promotions, exchanges, payment processes, and security measures.
- Built lasting customer connections to encourage loyalty.
Caregiver
PALMS HOME
MANUKAU, AUCKLAND
05.2021 - 11.2022
- Monitored patients for changes in physical, emotional, mental or behavioral conditions.
- Facilitated safe living situations through communication with families and staff regarding concerns.
- Assisted with meal planning aligned to nutritional needs.
- Supported personal care including bathing and dressing.
- Utilized safe lifting techniques for resident transport.
- Motivated residents to engage in daily activities to promote dignity.
Machine Operator
SISTEMA
MANGERE, AUCKLAND
10.2020 - 05.2021
- Detected defects and malfunctions, maintaining apparatus to prevent future issues.
- Established feed rates and cutting parameters to meet production demands.
- Wrapped and placed finished products on skids.
- Organized pallets and secured materials for movement.
- Monitored production line for pile-ups and jams.
Education
Diploma in Health And Wellbeing Level 5 - Diploma in Health And Wellbeing
AGI
Christchurch GARDUATE DIPLOMA IN DATA ANALYTICS - Computer and Information Sciences
MIT
MANUKAU11.2018
Bachelor of Science -
Guru Nanak Dev University
Amritsar2017
Skills
I am patient and tolerant
Practical, organised and responsible
Friendly, helpful and compassionate
Able to follow instructions
Able to relate well to people from different cultures
Skilled at listening and communicating
Able to cope with stressful and emotional situations
Adaptive team player
Problem-solving abilitie
Quality control
Quality assurance control
Refrence
The Palms Rest Home
Team leader Shivam
Contact number 022679082
Mobil
Owner Karamjit Singh
Contact number 0211517455
Timeline
Customer Service Representative Assistant
MOBIL
11.2021 - 2024
Caregiver
PALMS HOME
05.2021 - 11.2022
Machine Operator
SISTEMA
10.2020 - 05.2021
GARDUATE DIPLOMA IN DATA ANALYTICS - Computer and Information Sciences
MIT
Customer Service Representative
Metromart
2024 - Current
Diploma in Health And Wellbeing Level 5 - Diploma in Health And Wellbeing
AGI
Bachelor of Science -
Guru Nanak Dev University