Shachini Perera

IT System Management & Support

• Implemented and maintained IT systems for educational and administrative use
• Provided technical support, troubleshooting software, hardware, and network issues
• Optimized system performance and minimized downtime
• Led training initiatives on new technologies, improving adoption and efficiency
• Implemented data backup strategies to safeguard critical information

Customer Service & Administrative Support

• Assisted clients and staff with inquiries, providing exceptional customer service
• Managed schedules, calls, and administrative tasks to ensure seamless daily operations
• Maintained accurate records and assisted in front-office management

Event Design & Decoration

• Designed and decorated spaces for special nursery events and celebrations
• Assisted in planning and organizing educational and festive events for children and parents

Early Childhood Education & Development

• Created educational documents and lesson plans for nursery programs
• Developed activities to enhance children's physical, emotional, and social growth
• Supervised and engaged children in structured learning and play experiences
• Ensured a clean, organized, and safe learning environment
• Communicated with parents about children's progress and developmental milestones
  

• Contributed to the successful completion of projects through effective time management and prioritization skills.
• Developed user-friendly interfaces for seamless end-user interactions.
• Participated in code reviews, ensuring adherence to established coding guidelines and practices.
• Assisted in creating comprehensive technical documentation for project deliverables.
• Produced high-quality code, enhancing project efficiency and functionality.

• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records, and chronologies of entry activities.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified data files prior to entry to maintain high data accuracy.

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.
• Addressed customer complaints with understanding, fostering loyalty and encouraging repeat purchases.