Shadē Williams
Maungaturoto,NTL
Summary
Dedicated and energetic professional with a strong background in leadership, team management, and problem-solving. Demonstrates ability to bring enthusiasm and innovation to a team, driving successful outcomes. Known for quick learning and exceptional organizational skills, ensuring efficient and streamlined operations.
Overview
9
9
years of professional experience
Work History
Hospitality Assistant
Meriton Hotel, Australia
01.2016 - 01.2020
- Maintained exacting standards of quality and performance.
- Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained cleanliness and organization throughout hotel common areas, contributing to an inviting atmosphere.
- Trained new team members on company policies, procedures, and best practices to maintain consistency in service delivery.
Retail Assistant
Sketchers, Australia
01.2014 - 01.2016
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Produce/ Grocery Team Member
New World Supermarket
01.2011 - 01.2014
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Retrieved items for customers and verified prices.
- Acted as a liaison between management and staff by addressing concerns or issues within the fresh produce department proactively, contributing to a positive work environment.
Education
Certificate II - Hospitality
Icon Training Academy
Gold Coast 01.2016
Certificate I - Transport And Logistics
Icon Academy
Gold Coast, Queensland01.2014
Certificate II - Business And Administration Level 2
Manukau Institute of Technology (MIT)
Auckland, AUK11.2011
Completed NCEA Levels 1 and 2 - High School Administration
James Cook High School
Auckland, AUK01.2011
Skills
- Leadership
- Team management
- Problem-solving
- Innovation
- Organization
- Communication
- Customer service
- Adaptable and Flexible
- High Energy and Stamina
- Attention to Detail
Timeline
Hospitality Assistant
Meriton Hotel, Australia
01.2016 - 01.2020
Retail Assistant
Sketchers, Australia
01.2014 - 01.2016
Produce/ Grocery Team Member
New World Supermarket
01.2011 - 01.2014
Certificate II - Hospitality
Icon Training Academy
Certificate I - Transport And Logistics
Icon Academy
Certificate II - Business And Administration Level 2
Manukau Institute of Technology (MIT)
Completed NCEA Levels 1 and 2 - High School Administration
James Cook High School
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