Shadi Mohammadi
Hillsborough ,AUK
Summary
Accomplished Assistant Manager at Glassons, adept in staff management and customer service, enhanced store operations, and achieved significant improvements in employee morale and customer satisfaction. Skilled in money handling and team leadership, I excel in fostering growth and efficiency.
Overview
2024
2024
years of professional experience
Work History
Assistant Manager
Glassons
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in budget preparation, ensuring alignment with financial goals.
Sales Associate
Pandora
Auckland
07.2022 - 07.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Beauty Therapy Level 4 - Beauty Therapy
Premier Institute of Education
Auckland12.2023
High School Diploma - NCEA Level 1, 2 And 3
Mt Roskill Grammar
Auckland12.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Task delegation
- Staff management
- Sales strategies
- Organizational skills
- Hiring and training
- Professional and courteous
Timeline
Sales Associate
Pandora
07.2022 - 07.2023
Assistant Manager
Glassons
Beauty Therapy Level 4 - Beauty Therapy
Premier Institute of Education
High School Diploma - NCEA Level 1, 2 And 3
Mt Roskill Grammar