Summary
Overview
Work History
Education
Skills
References
Timeline
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Shae Luke

Christchurch,CAN

Summary

Experienced service-oriented sales and marketing professional with a passion for delivering exceptional customer service. Demonstrated expertise in customer service for over 4 years, including 2+ years in direct sales and successfully managing a team of 10 individuals. Known for maintaining a friendly and personable demeanor while remaining professional under pressure. Thrives in fast-paced and busy environments, consistently exceeding expectations.

Overview

4
4
years of professional experience

Work History

Superannuation Booker

Integral Wealth
10.2023 - 03.2024
  • Making outbound calls to potential clients to generate quality leads for the sales team to convert to sales
  • Successfully meeting set weekly KPIs
  • Generating new business opportunities by setting up appointments with potential clients
  • Excellent verbal and written communication skills to communicate services or products to prospects
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Professionalism and courteousness to create a positive customer experience
  • Computer literacy for research and data entry
  • Streamlined booking procedures, reducing time spent on administrative tasks.
  • Improved overall customer satisfaction by efficiently managing reservations and bookings.

Insurance Sales, Lead Generation

Become NZ
02.2023 - 10.2023
  • Lead Generation professional who effectively multi-tasks and balances customer needs with company demands
  • Efficiently builds loyalty and long-term relationships with customers
  • Face to Face outbound
  • Worked collaboratively with as a team in the workplace to meet objectives and consistently achieved weekly targets
  • Developed new strategies to capture market channels with new clients
  • Utilized sales and marketing tools to create brand Awareness in the market
  • Strong interpersonal skills to deal with various types of personalities
  • Nightly Manual Data Entry
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.

Telesales Representative

Hello Foods
01.2022 - 01.2023
  • Handled high-volume telemarketing operations with use of client management software and computer dialing
  • Completed daily cold calling and outreach to keep the sales pipeline
  • Opened new accounts, documented personal, demographic and payment information in the system
  • Handled Data Entry, created invoices, DLS etc
  • Via software system
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.

Sales & Marketing Representative

Wide Marketing
03.2020 - 08.2021
  • Cold-called leads and closed a large number of new sales
  • Trained and mentored new sales representatives
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
  • Organized, presented and finalized sales paperwork, proposals, work travel etc
  • Built local sales and marketing plan for each targeted district within defined territory

Education

Graduate - Certificate in Sales and Marketing LVL 4

ECampus NZ
12.2021

Graduate - NCEA LVL 3 + University Entrance, NCEA LVL 2, NCEA LVL 1

Hornby High School
01.2018

Skills

  • Deadline management
  • Performance tracking
  • Problem Solving
  • Promotional activities
  • Travel arrangements
  • Customer service
  • Interpersonal Skills
  • Compassion and Empathy

References

Kane Halford, X Marketing

022 684 9882 


Cyril Perin, Wide Marketing 

021 900 957


Jane Hart, Little Sisters Cafe 

027 226 5568


Celestrial Sharplin, Former Manager 

022 130 5784

Timeline

Superannuation Booker

Integral Wealth
10.2023 - 03.2024

Insurance Sales, Lead Generation

Become NZ
02.2023 - 10.2023

Telesales Representative

Hello Foods
01.2022 - 01.2023

Sales & Marketing Representative

Wide Marketing
03.2020 - 08.2021

Graduate - NCEA LVL 3 + University Entrance, NCEA LVL 2, NCEA LVL 1

Hornby High School

Graduate - Certificate in Sales and Marketing LVL 4

ECampus NZ

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Shae Luke