Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shafrana Shagufta Hussian

Manurewa,AUK

Summary

Pharmacy Assistant Intern at Life Pharmacy with strong skills in prescription verification and customer service. Demonstrated success in inventory management and enhancing patient satisfaction through effective support. Proficient in cash handling and problem-solving, contributing to a collaborative team environment while adhering to pharmacy protocols. Excellent multitasking, organizational, and time management abilities, with a focus on promoting sales and fostering customer loyalty.

Overview

7
7
years of professional experience

Work History

Pharmacy Assistant Intern

Life Pharmacy
Manukau, Auckland
06.2023 - 07.2025
  • Received and evaluated written prescriptions for accuracy before filling.
  • Assisted pharmacist with daily prescription preparation and administrative tasks.
  • Managed inventory by checking deliveries, counting stock, and monitoring expiration dates.
  • Maintained organized pharmacy counter and stocked shelves with supplies as needed.
  • Processed payments through cash register, handling cash and credit transactions.
  • Provided customer service by addressing medication inquiries and locating products.
  • Built relationships with staff and collaborated to prioritize order fulfillment.
  • Greeted customers to assess needs and ensure satisfaction with pharmacy services.

Pharmacy Technician Trainee.

  • Monitored storage conditions of pharmaceuticals to ensure effectiveness.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Operated cash registers to accept payments from customers.
  • Provided advice on over-the-counter medications to customers.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Compounding.
  • Making blister packs for customers.

Retail Sales Associate

Factory Outlet
Nabua, Suva
02.2019 - 09.2019
  • Provided personalized shopping advice to assist customers in product selection.
  • Maintained up-to-date knowledge of sales promotions, return policies, and security practices.
  • Executed floor moves and merchandising to ensure sales areas remained organized and appealing.
  • Demonstrated product features effectively to enhance customer understanding.
  • Utilized point-of-sale systems for accurate transaction processing and inventory management.
  • Engaged with customers to assess needs and provide appropriate assistance.
  • Operated cash registers to manage sales, returns, and exchanges efficiently.
  • Delivered gift wrapping services during holidays to improve customer experience.

Cashier

Shop N Save
Nabua, Suva
12.2018 - 01.2019
  • Accurately processed payments and provided precise change to customers.
  • Managed cash register and POS system for cash, check, and credit card transactions.
  • Increased customer satisfaction by personalizing service experiences for each patron.
  • Ensured compliance by verifying customers' legal age for restricted purchases.
  • Guided customers in product selection, responding to questions and offering advice.
  • Streamlined sales transactions to reduce wait times and improve efficiency.
  • Maintained high standards of customer service through active listening techniques.
  • Fostered strong relationships with team members to enhance workplace collaboration.

Education

Graduate Certificate - Pharmacy Assistant

AGI Education
Auckland, NZ
11-2023

Graduate Certificate - Personnel Management & Human Resources

The Careers Academy
Auckland, NZ
08-2022

High School - Science Education

Suva Muslim College
Nabua, Suva, FIJI
11-2018

Skills

  • Prescription verification and medication dispensing
  • Inventory management and order fulfillment
  • Customer service and support
  • Cash handling and register operation
  • Pharmaceutical compounding and product knowledge
  • Effective communication and active listening
  • Problem-solving and decision-making
  • Attention to detail and time management
  • Health education advice and patient counseling
  • Data entry and document filing
  • Multitasking and teamwork
  • First aid certification and computer literacy
  • Adaptability in dynamic environments
  • Item ticketing and pricing strategies
  • Payment processing expertise
  • OTC recommendations
  • Computer proficiency
  • Pharmaceutical supply storage
  • Basic mathematics skills
  • Pharmacy protocols

Languages

English
Professional
Fiji Hindi
Professional

References

Buddy Chen

Life Pharmacy Manukau (Dispensary Manager)

Email: Buddy.Chen@lifepharmacy.co.nz

Phone: 0221935815  

Rosana Khan 

Factory Outlet, Suva, Fiji (Senior Staff)

Phone: +679 9832906

Shiraan Begg

Phone: 0220571964

Timeline

Pharmacy Assistant Intern

Life Pharmacy
06.2023 - 07.2025

Retail Sales Associate

Factory Outlet
02.2019 - 09.2019

Cashier

Shop N Save
12.2018 - 01.2019

Graduate Certificate - Pharmacy Assistant

AGI Education

Graduate Certificate - Personnel Management & Human Resources

The Careers Academy

High School - Science Education

Suva Muslim College
Shafrana Shagufta Hussian