Shagun Baloda
New Lynn,AUK
Summary
Dedicated and accomplished IT professional with a decade of hands-on experience in IT infrastructure management and coordination. Adept at collaborating with cross-functional teams, vendors, and stakeholders to ensure seamless operations and deliver exceptional results. As a dedicated learner and problem solver, poised for a seamless transition into the dynamic world of Salesforce, eager to pivot expertise and contribute to the Salesforce ecosystem. Committed to embracing new challenges and applying technical acumen to drive business success through innovative Salesforce solutions.
Overview
14
14
years of professional experience
Work History
Salesforce Consultant/Developer
AMP
07.2023 - Current
- Utilized enterprise tools like JIRA and Confluence to document artifacts
- Extensive knowledge of Salesforce platform features, Lightening Web
- Component and Salesforce CLI
- Demonstrated Visual Studio Code experience, including utilization of tools to support pipelines and Git strategies
- Participated in Sprint planning, stand-ups, Amigo sessions, Refining and
- Retrospective meeting
- Testing Configuration with different business Scenarios in UAT
- Installation of Omni studio and enabled user lightning Web security for LWC
- Connecting and Configuring Sandbox to Production via VSCode
- Using tools like Jenkins and repository as Bit bucket to manage, track and control changes to their code.
Inspection Coordinator
Bureau Veritas
04.2022 - 06.2023
- Coordinated and helped technique support to field inspectors
- Created Reports in Oracle Siebel and invoices in Flex
- Submitted Reports to Regional Centre with in 24hrs upon completion of inspection
- Administrated re-inspections and invoice to exporter
- Created PO’s for internal Monthly invoices through Flex system
Consents Coordinator
Chorus
08.2018 - 09.2020
- Efficiently managed all orders received
- Managed data to maintaining ROW Build or MDU Build pipeline as required
- Was responsible for assigning and re-assigning Portal jobs to contractors as required
Customer Service Representative
iiNet Auckland Limited
05.2017 - 08.2018
- Provided support and service to end-users to answer their queries
- Provided support to end-users via phone, remote connection
- Efficiently troubleshoot ADSL, Fiber, and Wi-Fi issues.
Service Desk Analyst
Symphony Teleca, Harmans
01.2013 - 12.2015
- Accurately processed and record call transactions using available diagnostic tools
- Answered all billing queries
- Worked on tickets and escalating to the appropriate group
- Logged incidents according to SLA
- Trained and managing new team member
- Monitored NAGIOS & Creating Reports
- Keeping Service Desk documents up to date
IT Project Coordinator
Pearson's Education
01.2011 - 08.2012
- Coordinated internal teams and third-party contractors
- Documented processes and day-to-day operations
- Negotiated appropriate deadlines and deliverables with stakeholders
- Monitored and maintained computer systems and networks
- Assisted in backup and disaster recovery operations
Assistant Administrator
Nepal Investment Bank
10.2009 - 04.2010
- Answered customer's card calls
- Resolved customer's query at front desk in Card Centre face to face
- Data entry of card application on Banking Software
- Verified and documentation of card submitted to customers
- Packed Credit/ Debit card and getting it ready to be submitted/ couriered.
Education
Level 5 - Salesforce Functional Consultant
Mission Ready HQ
Auckland, NZ07.2023
Masters of Science - information Technology, Health, Medical
Technological Sciences
Sikkim Manipal University, India02.2008
Bachelor of Science - information Technology, Medical
Manipal University OfHealth
Sikkim Manipal University, India02.2010
Skills
Technical
- Scrum
- Jenkins
- Bitbbucket
- Visual Studio Code
- Trello
- Flex
- Oracle Siebel
- Jira
- Confluence
- Microsoft Office
- Active Directory
Professional
- Leadership
- Communication
- Team Work
- Collaboration
Language
- English
- Hindi
- Nepali
- Japanese(Learning)
Certifications
- ITIL Certification – 2015
- MCP: Windows 7, Enterprise
- Desktop Support Technician –
- 2015
- MCP: Windows Server 2008
- Active Directory, Configuring –
- Project Management Skills and
- Knowledge certified (Internal)
- Certified Scrum Master, Scrum
- Alliance, 2021
- Level 5- Sales Force Consultant
Hobbies
- Photography
- Travelling
Timeline
Salesforce Consultant/Developer
AMP
07.2023 - Current
Inspection Coordinator
Bureau Veritas
04.2022 - 06.2023
Consents Coordinator
Chorus
08.2018 - 09.2020
Customer Service Representative
iiNet Auckland Limited
05.2017 - 08.2018
Service Desk Analyst
Symphony Teleca, Harmans
01.2013 - 12.2015
IT Project Coordinator
Pearson's Education
01.2011 - 08.2012
Assistant Administrator
Nepal Investment Bank
10.2009 - 04.2010
Level 5 - Salesforce Functional Consultant
Mission Ready HQ
Masters of Science - information Technology, Health, Medical
Technological Sciences
Bachelor of Science - information Technology, Medical
Manipal University OfHealth
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