Shagun Thukral
Eden terrace
Summary
Motivated and personable professional with extensive experience in healthcare reception and customer service. Skilled in managing busy front desks, scheduling appointments, handling confidential patient information, and providing compassionate support to patients and visitors. Adept at creating a welcoming and efficient environment in fast-paced professional settings.
Overview
8
8
years of professional experience
Work History
Team leader
Selwyn village
02.2026 - Current
- Lead and supervise the team to ensure high quality care and service delivery for residents
- Coordinate daily operations, staffing and workflow to maintain efficient service standards.
- Resolved daily staff issues to enhance team morale and address performance challenges.
- Assisted with rostering, training, and performance management to support team effectiveness.
- Communicated with families and multidisciplinary teams to ensure alignment on care plans.
Customer Service Representative
Concentrix limited
01.2025 - 02.2026
- Managed phone, email, and in-person interactions to foster positive relationships with customers and ensure a seamless experience.
- Delivered high-quality service to clients by promptly addressing questions and resolving issues over the phone, enhancing customer satisfaction.
- Recorded customer interactions and transactions to support efficient service delivery and improve future interactions.
- Assisted team members with tasks and contributed to a collaborative work environment
Sales assistant
jay jays
12.2024 - 02.2025
- Delivered exceptional customer service to create a positive shopping experience.
- Guided customers in product selection and purchases to ensure satisfaction.
- Managed cash register operations accurately
- Maintained cleanliness and organized merchandising to promote a welcoming store environment.
Healthcare Receptionist
Aria Park retirement village
01.2019 - 01.2024
- Coordinated patient appointments, checked in visitors, and ensured an organized reception area to enhance patient experience.
- Responded to patient inquiries in person and over the phone, demonstrating empathy and professionalism.
- Managed phone, email, and in-person interactions, fostering positive relationships with patients and families.
- Provided administrative support to healthcare staff and facilitated effective communication between departments.
- Processed patient records and ensured compliance with privacy regulations.
- Maintained detailed records of customer interactions and transactions.
- Supported team members and contributed to a collaborative work environment.
Education
Diploma -
Health And Business Management
Auckland Goldstar Institute 01-2018
Skills
- Interpersonal communication
- Healthcare management systems
- Microsoft Office proficiency
- Time management
- Multitasking
- Staff scheduling
- Attention to detail
- Confidentiality
- Problem-solving
- Conflict resolution
- Thrives in fast-paced environments
Timeline
Team leader
Selwyn village
02.2026 - Current
Customer Service Representative
Concentrix limited
01.2025 - 02.2026
Sales assistant
jay jays
12.2024 - 02.2025
Healthcare Receptionist
Aria Park retirement village
01.2019 - 01.2024
Diploma -
Health And Business Management