Shahana Matehe

Napier McDonald's

01.2016 - 09.2023

Supervised team performance, ensuring adherence to operational standards and policies.
Trained new crew members on procedures, enhancing overall efficiency and service quality.
Monitored inventory levels, facilitating timely replenishment and minimizing waste.
Resolved customer inquiries and complaints, improving satisfaction and retention rates.
Conducted shift briefings to communicate goals and address team concerns effectively.
Collaborated with management to develop strategies for increasing productivity and sales.
Enforced health and safety regulations, promoting a safe working environment for staff and customers.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Helped store management meet standards of service and quality in daily operations.
Implemented scheduling adjustments to optimize labor resources during peak hours.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.