Summary
Work History
Education
Skills
References
Timeline
Generic

Shahina Zia

Auckland,New Zealand

Summary

Adept at elevating customer experiences, I leveraged my in-depth knowledge of luxury brands and exceptional communication skills at Luxury Clothing & Accessories Boutique to significantly enhance client loyalty. Specializing in conflict resolution and advanced sales tactics, I consistently delivered personalized service, driving notable customer satisfaction and retention.

Work History

Customer Service Associate

Luxury Clothing & Accessories Boutique
  • Provided exceptional service to high-end clientele, including personalized product recommendations and styling advice for luxury apparel and accessories
  • Maintained deep product knowledge of clothing lines, ensuring expert advice and a tailored shopping experience
  • Handled customer inquiries, returns, and exchanges professionally and efficiently, ensuring customer satisfaction
  • Managed POS transactions, and ensured an organized and welcoming store environment
  • Assisted with inventory control and merchandising to enhance store presentation

Sales & Customer Service Representative

Luxury Jewelry & Watch Brand
  • Delivered personalized services for clients purchasing high-end jewelry and branded watches, fostering strong relationships and enhancing customer loyalty
  • Utilized product expertise to advise clients on investment pieces, styling, and proper care
  • Addressed customer complaints and concerns, ensuring timely resolution and maintaining customer satisfaction
  • Managed VIP clientele, organizing private viewings and exclusive events to showcase new collections

Customer Service Specialist

Luxury Perfume
  • Assisted customers in selecting high-end perfumes, providing expert knowledge on fragrance notes, seasonal trends, and luxury brands
  • Ensured smooth order processing, including tracking shipments and resolving any delivery issues
  • Trained new staff on customer service standards and product knowledge, fostering a collaborative team environment
  • Managed returns and exchanges, maintaining high customer satisfaction even in difficult situations
  • Collaborated with marketing teams to create promotional materials and in-store events

Education

Health Education

Career Academy
Auckland, NZ
11-2024

Skills

  • Exceptional communication and interpersonal skills
  • In-depth knowledge of luxury brands
  • Strong product knowledge
  • Advanced sales skills
  • Customer retention and loyalty building
  • Conflict resolution and problem-solving
  • Skilled POS systems
  • Multitasking and time management

References

Available upon request.

Timeline

Customer Service Associate

Luxury Clothing & Accessories Boutique

Sales & Customer Service Representative

Luxury Jewelry & Watch Brand

Customer Service Specialist

Luxury Perfume

Health Education

Career Academy

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Shahina Zia