Shahina Zia
Auckland
Summary
Dynamic Makeup Consultant with Tappoo Group of Companies, recognized for enhancing client satisfaction through personalized consultations and expert product recommendations. Leveraged strong communication skills to build lasting relationships, driving increased sales through effective upselling. Adaptable and committed to exceptional customer service, consistently achieving optimal performance in a fast-paced environment.
Overview
2025
2025
years of professional experience
Work History
Customer Service Associate
Tappoo Group of Companies
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Sales and Customer Service Representative
Tappoo Group of Companies
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Specialist
Tappoo Group of Companies
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Makeup Consultant
Tappoo Group of Companies
05.2017 - 06.2024
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Coordinated closely with photographers on photoshoots to achieve desired results for fashion editorials or product advertisements.
- Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Conducted regular analysis of sales figures to identify trends and areas for improvement, adjusting strategies accordingly for optimal performance.
- Managed inventory levels to ensure adequate stock of popular products, minimizing customer wait times.
- Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
- Created customized looks for clients based on their preferences and specific needs, bolstering customer loyalty.
- Organized promotional events to showcase new product arrivals, driving increased foot traffic to the store location.
- Provided expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
- Stayed up-to-date with current beauty trends and new product launches, offering knowledgeable advice to clients.
- Increased sales through effective upselling of makeup products and services.
- Trained new employees on makeup application techniques, ensuring consistent quality across the team.
- Maintained cleanliness of workstations and adhered to hygiene protocols during makeup applications to create a safe environment for clients.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Sanitized makeup tools to avoid spread of infection.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
Education
No Degree - Aged Care Health And Support
Career Academy
Auckland11-2025
Skills
- Strong communication skills
- Adaptable to feedback
- Exceptional customer service
- Client relationship building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Makeup Consultant
Tappoo Group of Companies
05.2017 - 06.2024
Customer Service Associate
Tappoo Group of Companies
Sales and Customer Service Representative
Tappoo Group of Companies
Customer Service Specialist
Tappoo Group of Companies
No Degree - Aged Care Health And Support
Career Academy
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