Summary
Overview
Work History
Education
Skills
Timeline
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Shahn Jessep

Shahn Jessep

Whangarei,NTL

Summary

Shahn is a versatile professional with extensive experience in retail, merchandising, sales, administration, and quality control. Alongside her professional pursuits, Shahn is an artist and event organizer, specializing in creating safe spaces within the festival and gig industry. With a diverse skill set encompassing retail, administration, and a strong commitment to artistry and event curation, she is an exceptional candidate for roles involving customer-oriented marketing. Her meticulous attention to detail and unwavering dedication to mental health initiatives make her an invaluable asset to any team or project.

Motivated and innovative, Shahn has a proven track record of increasing profits, reducing costs, and transforming customer service standards. As an entrepreneurial and creative artist, she is passionate about translating innovative ideas into tangible results. Shahn excels in formulating and executing strategic plans, creating new products and services, and identifying business opportunities. With a history of successful ventures and leadership experience, she has the ability to maximize profits and achieve success while leading teams of professionals.

Overview

12
12
years of professional experience

Work History

Founder

Nomadic Creativity
01.2022 - Current
  • Mixed Media Artistry: Proficient in creating unique art pieces using crystals, macramé, and psychedelic digital design.
  • Safe Space Creation: Hosted safe spaces and sanctuaries at festivals, promoting well-being and comfort.
  • Community Building: Created supportive communities for individuals to share stories, connect, and find solace.
  • Spiritual Artistry: Reflects deep connection to nature and spirituality in artwork, imbuing pieces with profound meaning.
  • Collaboration and Partnerships: Established strong partnerships with businesses, fostering collaborations and growth opportunities.
  • Event Creation: Proficient in planning and organizing events, creating memorable experiences for attendees.
  • Host Responsibility: Ensured safety and well-being of participants at festivals and events, maintaining a welcoming and inclusive atmosphere.
  • Psychedelic Care: Knowledgeable about harm reduction practices and provided support for individuals engaging in psychedelic experiences at festivals.
  • Festival Builds: Skilled in assisting with construction and setup of festival infrastructure, contributing to the successful execution of large-scale events.
  • Attention to Detail: Meticulous in handling logistics and coordinating various elements of event production to ensure smooth operations.
  • Crisis Management: Capable of handling unexpected situations and maintaining composure in high-pressure environments.

Support Officer

Ministry of Business
03.2020 - 08.2022
  • Played a pivotal role as a Support Officer at Immigration NZ, ensuring smooth operations and providing assistance across various administrative functions.
  • Managed databases, processed and organized documents, and conducted quality control checks as part of administrative responsibilities.
  • Collaborated closely with team members to ensure accurate and timely data entry, while rectifying errors to maintain database integrity.
  • Provided exceptional customer service by handling inquiries, responding to queries, and resolving customer issues effectively.
  • Coached employees, set priorities, and problem-solved workflow issues to maintain positive relationships with customers and managers.
  • Assessed personnel performance, implemented incentives and team-building events to boost morale, and monitored customer interactions to assess service quality.
  • Streamlined processes, improved information collection and recordkeeping accuracy, and utilized proven problem-solving techniques to enhance client satisfaction.
  • Collaborated with other teams to identify and resolve customer issues promptly and professionally, and developed procedures for responding to inquiries and resolving technical issues.

Administration Officer

Construction Cost Consultants
08.2019 - 11.2019
  • Provided comprehensive administrative support, contributing to the overall productivity of the company.
  • Managed office communications, including calls, emails, and correspondence with clients, vendors, and team members.
  • Maintained office supplies, organized meetings, and coordinated appointments for a well-structured work environment.
  • Efficiently handled data entry and document management tasks, ensuring accurate and updated project information and financial records.
  • Contributed to office workflow and process improvement by identifying areas for streamlining tasks and implementing more efficient procedures.
  • Demonstrated strong attention to detail, effective time management, and exceptional organizational skills.
  • Screened and transferred calls, took messages, and facilitated information transmission to internal personnel.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to team goal achievement by collaborating on customer service improvement initiatives.
  • Managed company schedule, coordinating calendars and arranging travel.
  • Computerized office activities, maintained customer communications, and tracked records.
  • Collected, validated, and distributed information to employees.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated operational practices, identified improvement opportunities, and developed revisions for systems and procedures.

Merchandiser/Brand Ambassador

Villa Maria Estate
01.2018 - 08.2019
  • Represented Villa Maria Estate as an In-Store Wine Ambassador, Merchandiser, and Demonstrator, driving brand awareness, sales, and positive customer experiences.
  • Effectively merchandised Villa Maria's products within retail stores, creating visually appealing displays to capture customer attention and maximize brand visibility.
  • Engaged with customers, providing detailed information about Villa Maria's wines and conducting product demonstrations and tastings to facilitate informed purchasing decisions.
  • Removed damaged or discontinued items, updated pricing and signage, and monitored inventory levels to maintain well-organized product displays.
  • Collaborated with store managers to devise store layouts, establish aesthetic appeal, and ensure proper placement of merchandise displays.
  • Utilized props, lighting, and creative concepts to enhance the appearance and visibility of merchandise displays, promoting seasonal products and trends.
  • Developed themes and maintained a consistent and organized arrangement of merchandise by size, style, and colour to enhance overall store appearance.
  • Applied careful consideration to product and display locations, improving the visual appeal and accessibility of merchandise for customers.

Brand Ambassador

Colenso BBDO
10.2017 - 02.2018
  • Represented and promoted client brands as a Brand Ambassador for Colenso BBDO, driving brand awareness, engagement, and positive brand experiences.
  • Served as the face of client brands, effectively communicating brand stories, key messages, and product benefits through various marketing channels.
  • Engaged with consumers, creating memorable experiences and fostering brand affinity through compelling narratives and addressing customer inquiries.
  • Demonstrated excellent interpersonal skills, deep brand understanding, and adaptability to different brand voices and personalities.
  • Consistently met and exceeded performance targets, driving brand awareness and customer engagement for the represented clients.
  • Increased brand awareness through event marketing, demonstrations, sales, and promotions.
  • Developed connections with customers to deliver exceptional shopping experiences and educated them about products and promotions.
  • Designed and arranged visually appealing product displays to enhance sales.
  • Maintained knowledge of current promotions and product features to provide accurate information to customers.
  • Organized and stocked merchandise to meet sales demand and assisted customers in selecting products based on their individual needs and preferences.
  • Demonstrated products to customers, highlighting features, advantages, and benefits.
  • Set up and broke down promotional booths and engaged with potential customers during successful promotional events.
  • Created creative displays and signage to attract customers to products.
  • Maintained accurate records of promotional events and customer interactions.

Toy Merchandiser and Retail Assistant

Toyco
06.2016 - 10.2017
  • Demonstrated commitment to creating inclusive shopping experiences for customers with neurodivergence, particularly Autism.
  • Excelled in organizing and displaying toys with meticulous attention to detail.
  • Strategically arranged and presented products to capture customers' attention and encourage exploration.
  • Implemented strategies to create sensory-friendly shopping environments, considering factors such as lighting, sound, and layout.
  • Built rapport and trust by actively listening to customers and providing tailored recommendations and guidance.
  • Maintained store cleanliness and organization, greeted customers, and provided assistance in locating merchandise.
  • Stocked and labeled merchandise, processed sales and returns using the POS system.
  • Balanced cash register and handled customer inquiries and concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins.
  • Coordinated restocking and maintained accurate signage for current promotions.
  • Worked with loss prevention to monitor shopper behaviour and ensured store security.
  • Created visually appealing and organized displays to highlight new products and promotions.
  • Built customer loyalty and retention through excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for security concerns and escalated issues as necessary.
  • Conducted product demonstrations to highlight features and address objections positively.

Shift Manager

Burgerfuel
04.2011 - 07.2016
  • Held the role of Day Shift Manager at BurgerFuel, successfully managing day-to-day operations and overseeing hospitality.
  • Ensured smooth and efficient service, maintaining high standards of customer satisfaction.
  • Delegated tasks, coordinated schedules, and provided guidance to team members, fostering a positive work environment.
  • Actively contributed to administrative duties, including participating in the relocation of a store, coordinating logistics and minimizing disruptions.
  • Efficiently handled administrative tasks such as inventory management, supply ordering, and record maintenance.
  • Demonstrated strong organizational and leadership skills, driving operational success and contributing to the overall efficiency of the business.
  • Supervised employees, ensuring compliance with food and service standards.
  • Coached crew members to optimize performance and motivate efficient work.
  • Scheduled breaks and shifts in adherence to regulations.
  • Advised new employees on procedures and policies.
  • Maintained building compliance with code and regulations.
  • Trained backup associates and led crew members in storefront operations.
  • Supervised ongoing daily production phases.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw inventory and implemented controls for cost savings and reduced overages.
  • Reviewed documentation for accuracy and compliance.
  • Established operational objectives, delegated assignments, and led subordinate managers.

Education

No Degree - Certificate of Business Administration

Unitec
Auckland, NZ
04.2016

Skills

  • Visual Merchandising
  • Product Merchandising and Distribution
  • Inventory Management
  • Order Processing
  • Stockroom Organization
  • Administrative Support
  • Data Entry
  • MS Office Proficiency
  • Social Media Management
  • Content Creation
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Adaptability

Timeline

Founder

Nomadic Creativity
01.2022 - Current

Support Officer

Ministry of Business
03.2020 - 08.2022

Administration Officer

Construction Cost Consultants
08.2019 - 11.2019

Merchandiser/Brand Ambassador

Villa Maria Estate
01.2018 - 08.2019

Brand Ambassador

Colenso BBDO
10.2017 - 02.2018

Toy Merchandiser and Retail Assistant

Toyco
06.2016 - 10.2017

Shift Manager

Burgerfuel
04.2011 - 07.2016

No Degree - Certificate of Business Administration

Unitec

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Shahn Jessep