Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shaifali Suneja

Auckland,AUK

Summary

Experienced Process Specialist with a proven background in streamlining operations and enhancing productivity. Strengths include strong analytical skills, adeptness at problem-solving, and ability to collaborate effectively across diverse teams.

Studious and passionate professional with extensive knowledge of teaching material using modern methodologies. Cultivates positive relationships with students to enhance participation and increase overall success. Outgoing and friendly with fantastic attention to detail.

Overview

19
19
years of professional experience

Work History

Process Specialist

Cognizant technology |
Infospace Park Noida, Noida
11.2014 - 06.2024
  • Assisted in training personnel on new processes, methods and techniques.
  • Audited processes regularly to ensure they are meeting established standards.
  • Updated and maintained databases with current information.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Led training classes and recorded instruction for later use.
  • Maintained records of employee participation in all training activities.
  • Analyzed data to evaluate effectiveness of current training program offerings.

Customer Care Executive

EXL Service SEZ Noida
Noida India, Noida
12.2005 - 11.2014
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented quality control measures to uphold company standards.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Master of Science - Master of Computer Science

Maharshi Dayanand University
Rohtak
02-2005

Associate of Arts - Bachelor of Arts

P.G.D.A.V. College
Delhi
07-2000

High School Diploma -

Arwachin Bharti Bhawan Sr. Sec. School
Delhi
06-1997

High School Diploma -

D.A.V Public School Dayanand Vihar
Delhi
08-1995

Skills

  • Database management
  • Training program development
  • Employee engagement
  • Customer service

Languages

Hindi
Native/ Bilingual
Punjabi
Full Professional

Timeline

Process Specialist

Cognizant technology |
11.2014 - 06.2024

Customer Care Executive

EXL Service SEZ Noida
12.2005 - 11.2014

Master of Science - Master of Computer Science

Maharshi Dayanand University

Associate of Arts - Bachelor of Arts

P.G.D.A.V. College

High School Diploma -

Arwachin Bharti Bhawan Sr. Sec. School

High School Diploma -

D.A.V Public School Dayanand Vihar

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Shaifali Suneja