Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
StoreManager
SHAIL BRAHMBHATT

SHAIL BRAHMBHATT

Auckland,AUK

Summary

Dynamic Store Manager with a proven track record at Super Liquors, excelling in customer service and inventory management. Enhanced customer satisfaction through effective staff training and resolved complaints swiftly, fostering loyalty. Skilled in cash management and multitasking, I consistently drove sales growth while maintaining operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Super Liquors
04.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.


Service Manager

SAMSUTECH CORPORATION LTD
11.2020 - 03.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Manager on Duty

EASY GO SUPERMARKETS
04.2019 - 10.2021
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and implemented strategies to increase sales and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Manager on Duty

CHANDARANA FOODPLUS SUPERMARKETS
06.2014 - 07.2018
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.

ASSISTANT ACCOUNTANT/Cashier

PROGRESSIVE CARS PVT LTD
11.2012 - 04.2014
  • Calculated,prepare and filled payroll taxes for clients.
  • maintained accuracy when reviewing and reconciling general ledger.
  • prepared month end closing entries for detailed reporting and record keeping.
  • completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.

Education

Bachelor of Arts -

C B PATEL ARTS COLLEGE
NADIAD, INDIA
01-2012

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Inventory management
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • POS systems
  • Policies and procedures
  • Store displays
  • Accurate cash handling

Certification

  • Certified Duty manager, jay ltd, super liquor - 1st April 2024 to till date
  • liquor License - valid until September 2028

Languages

Gujarati
Kiswahili

Interests

  • Gym Workouts
  • Reading
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Store Manager

Super Liquors
04.2024 - Current

Service Manager

SAMSUTECH CORPORATION LTD
11.2020 - 03.2024

Manager on Duty

EASY GO SUPERMARKETS
04.2019 - 10.2021

Manager on Duty

CHANDARANA FOODPLUS SUPERMARKETS
06.2014 - 07.2018

ASSISTANT ACCOUNTANT/Cashier

PROGRESSIVE CARS PVT LTD
11.2012 - 04.2014

Bachelor of Arts -

C B PATEL ARTS COLLEGE

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SHAIL BRAHMBHATT