Shaila Bhatt
Auckland,New Zealand
Summary
Dynamic professional with a proven track record in enhancing customer service by 100% at Magazine City & Lotto. Excelled in roles requiring strong bookkeeping, customer service management, and team leadership skills. Demonstrated ability to thrive under pressure, significantly improving client satisfaction and operational efficiency. Adept at fostering relationships and driving sales goals, embodying a can-do attitude and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Novo Shoes
Auckland, North Shore
04.2024 - Current
- Assisted in creating displays to promote products.
- Greeted customers and provided assistance with product selection.
- Processed special orders for out-of-stock items when necessary.
- Resolved customer complaints in a timely manner.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Provided excellent customer service to clients in person and over the phone.
- Processed orders accurately and efficiently using a POS system.
- Assisted customers with returns, exchanges and refunds.
- Managed cash register transactions accurately and efficiently.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
SALES SUPPORT ADMINISTRATORE
HARRISONS WONDERFUL MADE EASY
Auckland, New Zealand
05.2023 - 02.2024
- Supported Sales Managers in developing strategies that maximize revenue growth opportunities.
- Performed data entry tasks such as entering new customer information into the system or updating existing accounts as needed.
- Maintained accurate records of all customer interactions in the company's CRM system.
- Assisted customers with placing orders for products and services via phone, email or web-based applications.
- Monitored inventory levels to ensure sufficient stock is available for purchase by customers.
- Tracked shipment status of orders placed by customers ensuring timely delivery.
- Created reports and presentations for upper management review.
- Provided assistance in preparing presentations for sales meetings or trade shows.
- Researched and resolved customer inquiries related to product orders, pricing, delivery and returns.
- Provided excellent customer service to ensure client satisfaction.
- Coordinated with vendors to ensure timely delivery of products ordered by customers.
- Processed customer orders accurately within established timelines.
- Managed incoming calls from customers regarding product availability, order status and other inquiries.
STORE MANAGER
MAGAZINE CITY & LOTTO
Auckland, New Zealand
11.2015 - 04.2023
- Trying to Increased Customer Service by 100%
- Updated POS system with new products and promotional offers.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Diploma in Business Management Level 7 - Business Management
International College Of New Zealand
01.2016
Master of Business Administration - marketing management
National academy of Planning & Business Management
01.2009
Skills
- Quick learner, keen to learn and improve skills
- Team support and assistance
- Processing payments
- Merchandising proficiency
- Stock management
- Social media engagement
- Cash register operation
- Written and verbal communication skills
- Ability to work well under pressure
- Team leadership and coaching
- Accurate money handling
- Excellent customer service skills
- Lotto Training and certification
Languages
English
Full Professional
Marathi
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Sales Assistant
Novo Shoes
04.2024 - Current
SALES SUPPORT ADMINISTRATORE
HARRISONS WONDERFUL MADE EASY
05.2023 - 02.2024
STORE MANAGER
MAGAZINE CITY & LOTTO
11.2015 - 04.2023
Diploma in Business Management Level 7 - Business Management
International College Of New Zealand
Master of Business Administration - marketing management
National academy of Planning & Business Management
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