Shailendra Singh Rathore
4B 8 Scotia Place, ,Auckland
Summary
To obtain a position where I could effectively apply my skill and knowledge I’ve learned and to give an opportunity to work productively and accurately. Professional Bartender with extensive knowledge of wines and spirits. Friendly, open and committed to building customer base by providing positive service experience. Reliable individual proudly offering years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
Ivillage
10.2023 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
MSC Cruises
02.2023 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bartender
Velassaru Resort
02.2019 - 12.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mixed unique and interesting cocktails for customers, including bar specials.
Assistant Bartender
ITC Rajputana
05.2017 - 02.2019
- Helped bartender keep bar area tidy, clean and stocked.
- Learned how to make wide variety of mixed drinks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
F&B Server
Taj Vivanta
08.2016 - 04.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
Education
12th -
10th -
Suresh Gyan Vihar
Jaipur, IndiaBHMTT - HOSPITALITY MANAGEMENT
Suresh Gyan Vihar University
Jaipur, Rajasthan04-2016
Skills
- Liquor, beer and wine knowledge
- Restaurant Management
- Bar Management
- Responsible Alcohol Service
- Inventory Management
- Revenue Forecasting
- Customer Relations
- Cost Control
- Staff Training
- Menu development
- Shift Scheduling
- Health codes compliance
Certification
WSET level 1
Timeline
Bar Manager
Ivillage
10.2023 - Current
Bartender
MSC Cruises
02.2023 - Current
WSET level 1
07-2022
Bartender
Velassaru Resort
02.2019 - 12.2022
Assistant Bartender
ITC Rajputana
05.2017 - 02.2019
F&B Server
Taj Vivanta
08.2016 - 04.2017
12th -
10th -
Suresh Gyan Vihar
BHMTT - HOSPITALITY MANAGEMENT
Suresh Gyan Vihar University
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