Shailoh Mei
Auckland,AUK
Summary
Dedicated professional with proven skills in monitoring individuals and emergency support. Physically fit, agile, and possessing good reflexes and strong observational skills, which have always proven helpful. I am a hardworking employee with great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience, as well as being eager to learn and grow as an individual.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Lifeguard
Auckland Council
Ranui, Auckland
12.2019 - Current
- Monitored pool area activities on a daily basis to ensure proper use of equipment and adherence to rules and regulations.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Investigated customer complaints regarding safety violations or any other incidents reported by patrons or staff members.
- Supervised and conducted maintenance tasks such as cleaning filters, testing chemicals, and inspecting equipment for signs of wear or damage.
- Ensured that all safety protocols were followed, maintained up-to-date records and responded to emergency situations promptly.
- Used the radio to stay in constant communication with the team throughout the facility to communicate and support team members.
Limited Service Volunteers
NZDF
Burnham, Christchurch
01.2023 - 03.2025
- Conducted field training exercises to survive in different environments and elements.
- Completed tasks quickly and effectively before deadlines.
- Maintained a high level of dress code to appease my platoon sergeant and other ranking officers.
- Maintained a high level of cleanliness throughout the barracks and living quarters.
- Completed first-aid training.
- Prioritized and organized tasks to efficiently accomplish service goals.
Volunteer
Camp Quality
Auckland Central, Auckland
01.2024 - 02.2025
- Cared for young teens who are battling cancer, or who have overcome it.
- Catered to their needs and requirements to ensure their safety, but still maintaining a friendly and fun environment.
- Maintained a safe and clean living area for my camper, and other users of the building.
- I went on multiple fun expeditions with my camper to enjoy the outdoors and assist them in the social aspects of their lives.
Skills
- Pool maintenance
- Health regulations
- Emergency response
- Risk management
- Staff supervision
- Conflict resolution
- Customer service
- First aid
Accomplishments
- Certificate for a Lead Lifeguard of the Year nomination
- Certificate for a Lead Lifeguard of the Month nomination
- Certificate of graduation from a military service academy
- Certificate of excellence endorsement from the NZDF
Certification
- First Aid Level 1
- PLPC (Pool Lifeguard Practice Certificate)
- Water Treatment Certificate
- Certificate of Graduation from the NZDF (New Zealand Defence Force)
Languages
English
Native/ Bilingual
References
Annelise Kiely
Operations Manager | Auckland Council
Phone:021-1238-051
Annelise.Kiely@auckland.council.govt.nz
Adam-Lee Williams
Direct Aquatic Manager
Phone: 021-0244-5224
adam-lee.williams@auckland.council.govt.nz
Timeline
Volunteer
Camp Quality
01.2024 - 02.2025
Limited Service Volunteers
NZDF
01.2023 - 03.2025
Lead Lifeguard
Auckland Council
12.2019 - Current
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