Shaira Mae Ebio
Tauranga,BOP
Summary
Dynamic and resourceful professional with experience at QUBE as a Robot Scaler Machine Operator. Excelling in providing good customer service. My willingness to learn and self drive attitude made me achieve my goals. Proven ability in effective communication and teamwork, driving improvements in production workflows. Committed to achieving goals and enhancing operational outcomes through attention to detail and a positive demeanor.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Robot Scaler Machine Operator
QUBE
Mount Maunganui, BOP
03.2024 - 04.2026
- Managed scaling processes to optimize production workflows at QUBE.
- Collaborated with team members to ensure quality control during scaling operations.
- Implemented safety protocols to maintain a secure work environment at QUBE.
- Supported quality improvement program, processes and daily operations by monitoring activities and suggesting ideas to enhance outcomes.
- Determined log deck volume using measuring tape.
- Painted identification marks on logs to notate grades and species.
- Monitored equipment performance and reported issues to supervisors.
- Maintained clean and organized work area to ensure safety compliance.
Call Center Representative
Eperformax BPO
Roxas City, Philippines
11.2021 - 05.2022
- Managed high volumes of inbound customer inquiries efficiently.
- Resolved customer issues through effective communication and problem-solving skills.
- Documented customer interactions accurately in the CRM system.
- Maintained a positive attitude while handling challenging customer situations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
Customer Service Representative
Cebu Pacific Airlines
Roxas City, Philippines
02.2019 - 04.2021
- Assisted customers with flight bookings and itinerary changes.
- Resolved passenger inquiries and complaints effectively and promptly.
- Provided information on airline policies and procedures to customers.
- Coordinated with ground staff to ensure smooth boarding processes.
- Handled ticketing issues using the airline's reservation system efficiently.
- Educated travelers on luggage regulations and travel requirements.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to enhance customer service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science -
Colegio De La Purisima Concepcion
Roxas City, Philippines 08.2015 - 04.2019
Skills
- Effective communication
- Attention to detail
- Time management
- Positive demeanor
- Deep learning
- Willingness to be trained
- Image processing
- Teamwork and collaboration
- Goal setting
- Professionalism
- Teamwork
- Resourcefulness
Languages
Filipino
First Language
English
Upper Intermediate (B2)
B2
Timeline
Robot Scaler Machine Operator
QUBE
03.2024 - 04.2026
Call Center Representative
Eperformax BPO
11.2021 - 05.2022
Customer Service Representative
Cebu Pacific Airlines
02.2019 - 04.2021
Bachelor of Science -
Colegio De La Purisima Concepcion
08.2015 - 04.2019