Summary
Work History
Education
Skills
Timeline
Generic

Shakaia Thrupp

Hamilton,WKO

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Baker House through expert food preparation and exceptional guest relations. Skilled in teamwork and collaboration, adept at problem-solving to deliver high-quality service. Achieved significant improvements in efficiency and customer service standards, embodying a results-driven approach with a keen focus on health code compliance and active listening.

Work History

Hospitality Worker

Baker House
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Education

None - Hospitality

Whangarei Girls' High School
Whangarei, NTL

Skills

  • Food Preparation
  • Supply Restocking
  • Upselling strategies
  • Guest Relations
  • Housekeeping
  • Cross-cultural sensitivity
  • Health Code Compliance
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Multitasking Abilities
  • Active Listening

Timeline

Hospitality Worker

Baker House

None - Hospitality

Whangarei Girls' High School
Shakaia Thrupp