Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shakana Lincoln

15 GuyRd Yaldhurst,Christchurch

Summary

I aspire to achieve the highest standards and professionalism in the hospitality industry to ensure customers are satisfied and want to become repeat clientele. I provide component, friendly and engaging services as well as being very approachable so that I excel at any given task required to undertake duties always learning different skills and improving on the ones I already have to ensure clients are getting the best service. Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.

Overview

8
8
years of professional experience

Work History

Kitchen Staff

The Steaming Cup
  • Worked in the kitchen, learned hygiene and health safety issues in the cooking industry
  • Experienced different cultures that bring certain taste to the food
  • Duties included chef/cook, guest service/front desk service, waitressing, baking sweets, barista duties, and ordering new stock.

Barista

The Stremming Cup
04.2019 - 02.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Monitored food quality and presentation to maintain high standards.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Closely monitored project budgets, identifying cost-saving opportunities where possible without compromising on quality or safety standards.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Manager

Mooloolah bakery
03.2017 - 08.2018
  • Managed staff, pay rolls, and client enquiries
  • Communicated with different personality traits in the managing position
  • Handled front desk/customer service, general office work, rosters & pay rolls, opening & closing the shop, preparing and serving, cleaning, preparing foods for display cabinets, phone services, and barista duties.

Assistant Teacher

Montessori International College & Chevallum State School
01.2016 - 12.2017
  • Worked at a school, learned patience and broad-mindedness
  • Accountable for the needs of the group and each individual child
  • Formulated activities for the children, followed and implemented direction from any team leader, and managed time with children under pressure
  • Duties included communication with young children, preparing meals, observing lessons, and preparing outside activities.
  • Monitored and reported student progress and development, offering mentoring as needed.

Education

No Degree -

Beerwah State School
Beerwah State School
11.2017

Skills

  • Communication
  • Time management
  • Honest and Reliable
  • Leadership
  • Self-motivation
  • Ability to work under pressure
  • Team work
  • Workplace Health and Safety
  • Customer Engagement
  • Safe food storage
  • Food Portioning and Packaging
  • Food presentation
  • Espresso preparation
  • Adaptable and Flexible
  • Team Leadership

References

Steaming Cup- Dumi-61403588974


Emma And Terrie- 61416894317

Timeline

Barista

The Stremming Cup
04.2019 - 02.2024

Manager

Mooloolah bakery
03.2017 - 08.2018

Assistant Teacher

Montessori International College & Chevallum State School
01.2016 - 12.2017

Kitchen Staff

The Steaming Cup

No Degree -

Beerwah State School
Shakana Lincoln