SHAKAYA MATHEWS
Hamilton
Summary
Skilled former manager brings more then 2 years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with a solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness. Highly effective at building internal rapport. Critical to development of new team members, focused on job site acclimation and safety. Special focus on meeting organisational environment, customer and operations needs. Experienced retail sales assistant, excellent communication skills as well as the ability to provide recommendations to customers, offering advice, promoting products and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Traffic Controller
Traffic Managemnet Waikato
Hamilton
03.2023 - 09.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Manager
McDonalds
Hamilton
07.2021 - 03.2023
- Guided a team of 5-15 employees into designated roles to ensure the operation of the resturant
- Ensure employees received correct breaks as well as organising last minute shift changes
- Followed regular health and saftey procedures to enaure proper handling of food
- Organised replenishments to make sure store was always stocked
Retail Sales Assistant
Kmart
Hamilton
11.2020 - 07.2021
- Organised restock and replenishment as well as ensuring displays were always kept tidy
- Excellent customer service skills with a welcoming greeting and approachable personality
- Ability to operate till and eftpos machine with basic math and computer skills
- Ability to deflict conflict leaving customers satified
Education
Secondary - Basic knowledge of the law, Physical education, anatomy of the human body
Fraser High School
Hamiton10.2020
Skills
- Customer service skills
- Teamwork
- Time management
- Delegation
- Conflict resolution
- Communication
- Basic computer skills
- Cash management
Certification
- NCEA LEVEL 1, 10/01/18, Ministry of Education
- NCEA LEVEL 2, 10/01/19, Ministry of Education
- NCEA LEVEL 3, 10/01/20, Ministry of Education
- Certificate in Food and Beverage Service (LEVEL 3), 02/01/22, Te Pukenga
Refrences
Personal refrence
Rikilee Martin - 02108894428
Work refrence
Te Aroha Mclean - 021 431 463
Puarangi O’Carroll - 022 455 6412
Timeline
Traffic Controller
Traffic Managemnet Waikato
03.2023 - 09.2024
Manager
McDonalds
07.2021 - 03.2023
Retail Sales Assistant
Kmart
11.2020 - 07.2021
Secondary - Basic knowledge of the law, Physical education, anatomy of the human body
Fraser High School