Shakeelah Abrahams
Henderson,AUK
Summary
Highly organised Clinical Administrative Coordinator with 14+ years of efficiently managing successful medical offices. Dedicated to maintaining excellent patient care through meticulous scheduling and careful charting. Eager to improve health and financial outcomes by tirelessly addressing patient concerns and organisational needs. Adept at building strong, constructive relationships with both patients and staff.
Overview
19
19
years of professional experience
Work History
CLINICAL ADMINISTRATOR
ABI Rehabilitation
09.2021 - Current
- Provide organisational and administrative support to medical and management teams.
- Coordinate medical appointments for inpatients and outpatients' clinics with DHBs' and private medical institutions as required.
- Diary management of medical specialists to coordinate post discharge reviews and adding new referrals to outpatients' clinic.
- Processing clinical letters, reports and billing.
- Manage client database, uploading reports, format medical reports and letters.
- Provide administration assistance to risk management team and responsible as the Privacy Officer to uphold privacy and confidentiality of our clients and attend to requests for confidential records.
- Maintain knowledge of standardised medical billing codes.
- Manage patient scheduling and rescheduling, directing related billing issues to supervisor and Finance Department.
- Upload patient and family surveys, detailing care outcomes and other factors.
- Arrange transportation for patients, coordinating transit times with appointment scheduling.
- Facilitate communication between departments, enabling smooth collaboration on complex cases requiring input from multiple specialists.
- Experienced in electronic health record systems, ensuring accurate documentation and easy access to patient information.
- Manage risk assessment efforts within the organisation to proactively address potential liabilities and ensure a safe environment for patients and staff.
- Improve patient satisfaction by streamlining appointment scheduling and follow-up procedures.
- Establish strong relationships with insurance providers, resulting in faster claim processing times for patients.
- Communicate with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintain up-to-date information in electronic medical records software.
- Establish and maintain effective communication with staff, physicians and community organisations to promote high quality patient care.
- Communicate with patients and family, ensuring that medical information was kept private.
DENTAL LAB COORDINATOR
Race Dental Laboratory NZ
02.2020 - 09.2021
- Provide support to the New Zealand and Australian teams and clients throughout New Zealand
- Coordinate scheduling and monitoring of all dental lab work to meet work order requests
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Oversaw appointment scheduling for both clients and personnel.
- Delegated tasks to administrative support staff to organise and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimise regulatory risks and liability across programs.
- Financial management, tracking of lab work, logistics and dispatch
- Inventory management, updating spreadsheets and records
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organised documentation systems and updating records accurately as needed.
- Gathered and organised materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
PRACTICE MANAGER/BUSINESS CONSULTANT
Darwin Paediatrics
07.2018 - 03.2019
- Managed staff performance and provide executive assistance to doctors, provide operational support and functionality of the practice.
- Incorporated and implemented new practice procedures and processes.
- Provision of financial data and responsible for financial management.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Coordinated with physicians to optimise appointment schedules and maximise daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Trained interns and newly hired team members on office procedures and computer system.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Coordinated with insurance providers to streamline the billing process and minimise any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Negotiated contracts with vendors, securing favourable terms for the practice while maintaining quality service levels.
- Established and maintained effective communication with staff, physicians and community organisations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Evaluated suppliers to maintain cost controls and improve operations.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
TEAM ADMINISTRATOR
Middlemore Hospital
06.2017 - 07.2018
- Provided comprehensive support to operational management team and talent acquisition team with recruitment, human resource matters, appointments, orientations and inductions.
- Financial management of accounts receivable and processing of consumable orders via Oracle.
- Coordinate key projects such as Long Service Awards ceremonies, internal events, and staff training and facilitate audits and capturing data.
- Facilitated the processing of staff PDRs', scheduling, updating Onestaff and the staff service centre.
- Collaborated with cross-functional teams to achieve common objectives efficiently.
- Organised meetings and events with a professional approach, promoting a positive image of the organisation.
- Handled confidential documents securely, maintaining privacy and trust among colleagues and clients.
- Managed schedules and maintained an organised calendar for effective time management within the team.
- Developed strong relationships with vendors and suppliers, enabling better negotiation deals for essential services or products.
- Served as a liaison between various departments within the organisation to streamline workflows and improve collaboration efforts.
- Provided administrative support to team members, resulting in increased focus on core responsibilities.
- Maintained personnel records and updated internal databases to support document management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Improved office operations by automating correspondence, record tracking and data communications.
- Analyse operations within the service, recognise short comings, and implement improved processes ensuring efficiency
Practice Manager
The White Lotus
09.2015 - 09.2016
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Administrator
Dr MDP Cardiology Practice
06.2014 - 06.2015
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels.
Dental Administrator
Drs BRS Inc.
05.2008 - 05.2014
- Collaborated with dental team to develop marketing strategies that attracted new patients to the practice.
- Increased dental practice revenue by monitoring insurance claims and pursuing reimbursements.
- Managed patients' debtors accounts by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Served as liaison between providers at the dental practice, effectively handling communication among dentists, hygienists, and dental assistants.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
- Optimised office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
- Improved office organisation and workflow through the development of effective filing systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry patients.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Executive Assistant
Body Focus
01.2006 - 04.2008
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organised work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyse, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Filed paperwork and organised computer-based information.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Led staff and vendors in providing high level of service for owner and guests.
Skills
- Excellent communication and interpersonal skills
- Team player and strong collaborator
- Excellent time management and organisational skills
- Strong attention to detail and problem-solving aptitude
- Patient care coordination and records management
- Multitasking abilities
- Active Listening
- Adaptability and Flexibility
- Relationship Building
Timeline
CLINICAL ADMINISTRATOR
ABI Rehabilitation
09.2021 - Current
DENTAL LAB COORDINATOR
Race Dental Laboratory NZ
02.2020 - 09.2021
PRACTICE MANAGER/BUSINESS CONSULTANT
Darwin Paediatrics
07.2018 - 03.2019
TEAM ADMINISTRATOR
Middlemore Hospital
06.2017 - 07.2018
Practice Manager
The White Lotus
09.2015 - 09.2016
Administrator
Dr MDP Cardiology Practice
06.2014 - 06.2015
Dental Administrator
Drs BRS Inc.
05.2008 - 05.2014
Executive Assistant
Body Focus
01.2006 - 04.2008
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