SHAKIBA SHARIFI
Auckland,AUK
Summary
Business student majoring in human Resources with a minor in business law, offering 3 years of experience in the hospitality industry. Developed strong skills in customer service, team coordination and problem solving while working in a fast-paced customer-focused environment. Eager to apply my academic knowledge of HR principles and business law in a professional internship setting, whie building practical experience in business operations and supporting employee engagement
Overview
5
5
years of professional experience
Work History
Paradise takeaways
06.2021 - 12.2024
- Delivered high quality customer service in a fast paced environment, while mainting a positive, friendly atmosphere
- Worked collaboratively with staff memebrs to ensure smooth operations, from order taking to food preparation and delivery
- Trained and mentored new staff on customer service standards and procedures
- Managed customer inquiries, complaints and feedback ensuring high levels of customer satisfaction and handling conflict resolution when necessary
- Demonstrated excellent time management skills, handling peak hours with efficiency and ensuring quick service
Teacher aid
03.2020 - 04.2021
- Volunteered to support the educational development of over 30 young children by assisting with both Islamic studies and homework completion during bi-weekly classes
- Collaborated with the head teacher to deliver structured lessons on Islamic knowledge to a group of children with similar learning levels
- Provided individualized attention and guidance to ensure that each child understood key concepts, fostering an engaging and supportive learning environment
- Contributed to maintaining a positive and inclusive atmosphere, encouraging active participation and promoting academic growth
Education
Bachelor of Business - Human Resources and Employment Relations, Business Law
Auckland University of Technology
03.2023
Skills
- Ability to work independently and as a part of a team
- Ability to work under pressure
- Exceptional customer service skills
- Effective written and verbal communication skills
- Excellent organisational skills
- Managing time and volume
- Fast learner
- Flexible and adaptable
References
- Hari Patel, Manager of Paradise Takeaways, Haripatel2671992@gmail.com, 0226762873
- Meena Azimi, Ummah Trust, Meena_s2@hotmail.com, 02108148289
Volunteer Experience
Teacher Aid, 03/01/20, 04/01/21, Volunteered to support the educational development of over 30 young children by assisting with both Islamic studies and homework completion during bi-weekly classes., Collaborated with the head teacher to deliver structured lessons on Islamic knowledge to a group of children with similar learning levels., Provided individualized attention and guidance to ensure that each child understood key concepts, fostering an engaging and supportive learning environment., Contributed to maintaining a positive and inclusive atmosphere, encouraging active participation and promoting academic growth.
Timeline
Paradise takeaways
06.2021 - 12.2024
Teacher aid
03.2020 - 04.2021
Bachelor of Business - Human Resources and Employment Relations, Business Law
Auckland University of Technology