Shakir Okab

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
• Kept bar and restaurant presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to New Zealand laws regarding alcoholic beverage services and customer regulations.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

• Responsibilities consisted of preparing smoothies, wraps, and salads as well as cashiering.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Took customer orders and accurately processed in system.
• Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
• Created quality beverages for customers following recipes and presentation standards.
• Maintained, operated, set up and cleaned food preparation equipment.
• Cut, diced and chopped fresh ingredients and toppings for smoothies.
• Operated POS system for quick order entry and cash drawer accuracy.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Accurately operated cash register to process customer payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

This part-time job allowed me to work on stadium grounds selling foods and beverages to customers. I also studied and took a basic alcohol service test relevant to the job when knowing the law of serving alcohol to customers.

Valuable experiences that I got out of this job.

• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Worked in both corporate and normal retail stalls to provide service for customers.
• Maintained clean and organized stalls (both in the corporate branch and ground retail branch) to comply with hygiene and health regulations.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.