Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Shakthi Priya Viswanath

Auckland,AUK

Summary

Dedicated and results - driven professional with a strong background in customer service, operations management, and team leadership.


Transitioned from an Administrative role in India to the Hospitality and food industry in NewZealand.

Starting as a Sandwich Artist at Subway and progressing to Senior Sandwich Artist before becoming a Restaurant Manager .


With over two years of Management experience, successfully increased sales by 20% within a year, built and trained a high - performing team , and ensured excellent audit scores by maintaining high operational standards. Adept at customer Service, food safety compliance, and business operations, with a passion for quality and efficiency. Hight adaptable, quick to learn, and committed to professional growth .


I am also passionate about sales and am keen to continue improving my sales and customer service skills. I am now seeking new opportunities that will allow me to further develop my expertise in sales and customer engagement .

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager of Operations

SUBWAY®Restaurants
05.2024 - Current

As a Manager of the store , I am responsible for overseeing the daily operations, ensuring high -quality customer service, managing staff, maintaining food safety standards, and driving business growth, My role also includes supervising employees, handling inventory, managing finances, and ensuring compliance with company policies and local regulations .


My achievements are :

  • Increased sales by 20% within a year.
  • Developed and trained a high-performing team,
  • Achieved excellent audit scores.
  • Improved operational efficiency .


My journey from an Admin role in India to starting fresh in the hospitality industry, working my way up from Sandwich Artist to a Manager, showcases my adaptability, dedication , and ability to excel in new environments.

Zumba Fitness Instructor

Zumba
03.2019 - Current

I am passionate about dance and fitness, I have pursued Zumba as both a personal and a profession. As a certified Zumba Instructor, I lead dynamic and energetic classes that motivate participants to achieve their fitness goals while having fun.

I focus on physical health, and fostering a positive community environment.

It helped me personally for my well being and confidence .

Senior Sandwich Artist

SUBWAY®Restaurants
02.2023 - 04.2024

As a Senior Sandwich Artist , I played a crucial role in ensuring customer satisfaction, maintaining high-quality food preparation, and supporting the restaurant's daily operations. you developed strong relationships with customers, upheld company standards, and provided guidance to team members to improve efficiency and service quality .


My key Responsibilities:

  • Customer Service & Communication
  • food preparation & Quality assurance
  • team Collaboration & Leadership support .
  • product knowledge & Compliance.


Achievement & Growth :

  • Demonstrated strong work ethic and efficiency , leading to a promotion from Sandwich Artist to Senior Sandwich Artist.
  • Consistently met employer expectations by delivering outstanding performance .

Sandwich Artist

SUBWAY®Restaurants
03.2022 - 01.2023

As a Sandwich Artist , I played a vital role in delivering excellent customer service, preparing high-quality food, and ensuring compliance with Subway's standard. Starting in a new country and industry, I quickly adapted by learning company policies, food preparation techniques and customer expectations. through dedication and hard work, i transformed into confident and skilled professional. Increased speed of service through effective multitasking and time management skills.


Responsibilities :

  • Customer Service & communication
  • Food preparation & quality Assurance
  • Learning & Development

Achievement & Growth

  • successfully transitioned from having no prior food industry experience to becoming a skilled team member.
  • Earned recognition for diligence and adherence to standards
  • Ensured consistent employer satisfaction through high-quality work .

Administrative Executive

Raffles International College
10.2015 - 08.2018

As an Admin Executive at raffles International College, a leading design college, I was responsible for a variety of administrative functions to ensure smooth college operations. my role involved managing the student database, supporting the administration team, and assisting in student transfers to Singapore for their final year. Additionally I coordinated communication with parents and provided a seamless experience for both students and staff.


Responsibilities :

Student Database Management.

Communication & Coordination

Transfer Support.

Visitor &Accommodation Management

Housekeeping Facilities Management.

Classroom Module Coordination .

Education

Bachelor of Arts - Tourism And Travel Development

Madras University
Chennai
04-2011

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Inventory management
  • Goal setting
  • Change management
  • Problem-solving
  • Time management
  • Safety procedures
  • Employee training
  • Documentation and reporting
  • Performance monitoring
  • Risk management
  • Emergency response
  • Operations oversight
  • Cost control
  • Business development
  • Social media marketing

Accomplishments

  • Supervised team of 8 staff members.
  • Achieved Great audit marks through effectively helping with Team.
  • Reduced the food cost by 3-5 % by through less wastage of food and proper maintenance.
  • Demonstrated strong Leadership .
  • Increased the sales by 20% in a year from the previous margin .
  • Enhanced Operational Efficiency.
  • Handled Multitasking Responsibilities.
  • Maintained High Standards.

Certification

Zumba Instructor Certification .


Languages

English
Full Professional
Tamil
Native or Bilingual
Malayalam
Limited Working

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Enjoy creating and following travel blogs and vlogs
  • Dancing
  • Enjoy participating and taking sessions of Zumba for overall physical and mental well-being

Timeline

Manager of Operations

SUBWAY®Restaurants
05.2024 - Current

Senior Sandwich Artist

SUBWAY®Restaurants
02.2023 - 04.2024

Sandwich Artist

SUBWAY®Restaurants
03.2022 - 01.2023

Zumba Fitness Instructor

Zumba
03.2019 - Current

Administrative Executive

Raffles International College
10.2015 - 08.2018

Bachelor of Arts - Tourism And Travel Development

Madras University
Shakthi Priya Viswanath