Summary
Overview
Work History
Education
Skills
Timeline
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Shakyla Mrkusich

Whangarei,NTL

Summary

Friendly bartender with extensive experience at Astro Boy, recognized for crafting innovative cocktails and delivering exceptional customer service. A reliable team player, adept at multitasking and maintaining cleanliness. Trained new staff, enhancing team efficiency and ensuring a high-quality beverage experience. Committed to upholding hygiene standards while fostering a welcoming atmosphere. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Bartender

Astro Boy
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained a clean and organized dining area, ensuring a comfortable and enjoyable atmosphere for guests.
  • Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.

Crew Member

McDonald's Restaurant
06.2022 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.

Education

No Degree -

Kamo High School
Whangarei

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Cleanliness and hygiene
  • Fast learner
  • Honest and dependable
  • Craft cocktail preparation
  • Bar service preparation
  • Liquor, wine, and food service
  • Cash handling
  • Dining area maintenance
  • Menu memorization

Timeline

Bartender

Astro Boy
03.2024 - Current

Crew Member

McDonald's Restaurant
06.2022 - 05.2023

No Degree -

Kamo High School

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Shakyla Mrkusich