Shakynah Sului
Naenae,Wellington
Summary
I am a hard-working and reliable individual with a strong commitment to learning and personal growth. I am skilled at working independently in fast-paced environments while also thriving as part of a team. Outgoing, tactful, and an effective listener, with a problem-solving mindset and a focus on delivering positive outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
Lower Hutt, Wellington
07.2018 - Current
- Handled inbound calls, assisting with inquiries and providing tailored advice to clients.
- Connected clients with the right information and services to meet their unique needs.
- Supported Work and Income, StudyLink, Senior Services, Job Connect, and Centralised Housing.
- Managed a high volume of calls weekly, ensuring efficiency and quality service.
- Helped reduce the need for face-to-face appointments by completing transactions over the phone.
- Collaborated with regional and centralised teams to streamline client services.
- Benefited from comprehensive training and a supportive work environment focused on growth and development.
- Developed strong communication and problem-solving skills while building client trust.
Childcare
Akoranga Holiday Programme
Lower Hutt, Wellington
01.2018 - 01.2018
- Supervised groups of 10–15 children, ensuring their safety and engagement throughout the day.
- Planned and facilitated fun, age-appropriate activities to keep children entertained and active.
- Maintained accurate attendance records and monitored group dynamics.
- Collaborated with team members to organize schedules and ensure smooth daily operations.
- Assisted with conflict resolution and promoted positive behavior among children.
- Communicated with parents and caregivers regarding the program and children’s participation.
- Ensured a safe, welcoming, and inclusive environment for all children.
Childcare Teacher for Infants
ECE Student Teacher
Lower Hutt, Wellington
03.2016 - 09.2017
- Provided attentive care to infants, ensuring their safety, comfort, and well-being.
- Assisted with feeding, diaper changes, and maintaining nap schedules.
- Engaged in age-appropriate play and activities to support early development.
- Monitored health and behavior, communicating updates to parents or guardians.
- Maintained a clean and safe environment tailored to the needs of infants.
- Built nurturing relationships to create a sense of security and trust.
Babysitter
Babysitter/Childminding
Lower Hutt, Wellington
03.2014 - 07.2015
- Supervised two children, ensuring their safety and well-being at all times.
- Prepared meals and snacks, catering to dietary needs and preferences.
- Engaged children in creative and educational activities to promote learning and development.
- Mediated sibling conflicts and encouraged positive interactions.
- Maintained a clean and organized environment for play and relaxation.
- Communicated regularly with parents about the children’s activities and behavior.
Education
NCEA Level 1-3 -
Naenae College
Naenae12-2017
Contact Centre Training
Capital Training
Wellington09-2017
Skills
- Efficient Worker: Quick to follow instructions while maintaining high standards
- Team Player & Independent: Skilled at working collaboratively or independently when required
- Goal-Oriented: Determined to complete tasks on target with excellent outcomes
- Creative Problem Solver: Capable of thinking outside the box and learning new skills quickly
- Time Management: Strong organisational skills to prioritise workloads effectively
- Strong Communicator: Able to connect and work with people from diverse backgrounds
- Tech-Savvy: Proficient in Microsoft Office and other computer applications
Accomplishments
· 2017 Best Music Performance Award
· 2017 Academic Excellence in Music
· 2013 1st place in year 9 Public Speaking Competition
· Youth Leader – Ignite/Oasis Hutt City New Life Youth
References
References available upon request.
Timeline
Customer Service Representative
Ministry of Social Development
07.2018 - Current
Childcare
Akoranga Holiday Programme
01.2018 - 01.2018
Childcare Teacher for Infants
ECE Student Teacher
03.2016 - 09.2017
Babysitter
Babysitter/Childminding
03.2014 - 07.2015
NCEA Level 1-3 -
Naenae College
Contact Centre Training
Capital Training
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