Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shalaka Parashar

Queenstown,OTA

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in recruiting, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration and savvy to industry trends, practices and customer demands. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Development Executive

RealNZ
01.2024 - Current
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Achieved consistent 15% growth in revenue from established agents year on year through product trainings and interpersonal relationships.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
  • Generated revenue growth by developing and executing targeted sales strategies to expand market share.
  • Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.

Senior Travel Consultant

iSite Queenstown
03.2021 - 01.2024
  • Managed 75-100 customers in person and approximately 20 phone calls per day pertaining to travel inquires around New Zealand.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Achieved revenue growth by upselling additional services like car insurance plans, airport transfers, or excursions to clients during the booking process.
  • Handled sensitive personal data with discretion.
  • Provided useful travel materials such as guides, maps and event programs.
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
  • Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.

Sales Consultant

UGG Queenstown
12.2020 - 03.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained visually appealing and organized sales floor, contributing to positive shopping environment for customers.

Front of House/ Delivery Driver

Frankton Pizzeria
11.2020 - 03.2021
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

Event Manager

Mischief Treks
12.2016 - 06.2019
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Generated ideas to enhance and expand current event offerings.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.

Camp Manager

Pugmarks Holiday
04.2013 - 01.2019
  • This company helped understand how to manage children belonging to different age groups and those coming from different backgrounds
  • In this role, I developed my time management and engagement skills since I was in charge of planning anywhere from 2 to 5 days for the children on camp.

Travel Sales Consultant

The Villa Escape
05.2017 - 11.2017
  • Conducted informative presentations at industry events to raise awareness about company products while generating new leads for potential clientele growth.
  • Managed 15-20 vendor and customer phone calls and per day.
  • Streamlined the booking process for customers by staying up-to-date on industry trends and utilizing appropriate software tools.
  • Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
  • Tracked unused customer tickets to exchange toward future trips and personal expenses.
  • Kept network of international agents to simplify and streamline international bookings.
  • Organized group tours by coordinating logistics, managing budgets, and ensuring seamless experiences for travellers.
  • Mentored junior consultants in best practices, improving team performance across the board.
  • Managed complex multi-destination itineraries with precision while adhering to strict deadlines.
  • Collaborated with colleagues to share industry knowledge and improve overall team performance.

Education

Diploma of Management (Adventure tourism) - Adventure Tourism Managenment

Queenstown Resort College
Queenstown, OTA
01.2020

Bachelor of Science - Information Technology

SNDT University
Mumbai, India
01.2016

Skills

  • Customer Negotiations and Satisfaction
  • Market Trend Analysis
  • Product Demonstrations
  • Excellent communication skills
  • Computer Literacy

Certification

100% Pure New Zealand Specialist, Tourism New Zealand, 07/2019, Current

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Full Professional

Timeline

Business Development Executive

RealNZ
01.2024 - Current

Senior Travel Consultant

iSite Queenstown
03.2021 - 01.2024

Sales Consultant

UGG Queenstown
12.2020 - 03.2021

Front of House/ Delivery Driver

Frankton Pizzeria
11.2020 - 03.2021

Travel Sales Consultant

The Villa Escape
05.2017 - 11.2017

Event Manager

Mischief Treks
12.2016 - 06.2019

Camp Manager

Pugmarks Holiday
04.2013 - 01.2019

Diploma of Management (Adventure tourism) - Adventure Tourism Managenment

Queenstown Resort College

Bachelor of Science - Information Technology

SNDT University

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Shalaka Parashar